39312 Woodward Ave, Bloomfield Hills, MI 48304, United States
I'd like to recommend Woodward Hills for the excellent care it provided to my father this year. The staff was very kind, responsive and attentive, including Vanna and the entire team of nurses and aids, as well as the physical therapists. I'd also like to send a big thank you to David Nurse, the Concierge, who would regularly check-in on my dad in his room and make sure he was doing well. The rehab center was very well maintained and professionally run and provided comfort to my dad.
Read More ReviewsI'd like to recommend Woodward Hills for the excellent care it provided to my father this year. The staff was very kind, responsive and attentive, including Vanna and the entire team of nurses and aids, as well as the physical therapists. I'd also like to send a big thank you to David Nurse, the Concierge, who would regularly check-in on my dad in his room and make sure he was doing well. The rehab center was very well maintained and professionally run and provided comfort to my dad.
The staff is professional, awesome, they treat you like family. They don't treat you like you are just a patient and they always have a smile. They ways greet you! I am so grateful, thankful, and appreciative. God has placed each and every one of them in my life for a reason. I hope they are continued to be blessed by God and continue to be a blessing to all they care for. Id like recognizing Darnisha, Alaina, Rhonda, Coco, Linda, Destiny, Jennifer, Jay, Shawn, Jasmin, Jamie, Jamar, Latonya,Amber, Olivia, Dapo, Danielle, Michelle, Hannah, Julie, Sue, Robert, Marina, Courtney, Kumar, Khan, Shar, Yvonne.
I am posting this review to warn others- if you have a loved one you care about please do not send them here. i will start by saying the social worker Melissa was great in helping us. And the Speech therapist Brenna was amazing. My dad is a stroke patient transferred here from a previous more intense rehab on a Friday. On Saturday evening we realized the facility was not providing him with meals and asked what was going on. We were told he cannot receive a meal until he is seen by speech on Monday…. Thankfully we were bringing him food. He is also on a thickened liquid diet and when asked for water we were told they do not have that. Before arriving to woodward hills he was walking with assistance. Arriving here, therapy was in bed. PT actually told me his good side was weakening (because lack of movement). He was denied being sat in a wheelchair and was left in the bed for the first 3 days because they did not have a sling to move him. Most of the nurses won’t even help adjust him in bed without an aid there although we were always ready to help. When he was finally sat in a wheelchair, he could not handle more than an hour but we were told he doesn’t get to go back yet and that he has to stay for at least 4-5 hours regardless of the pain he was feeling. They had shower days 2 days a week and they missed the one he was scheduled for. The nurses just blame someone else for their lack of service. He arrived to a new facility (Maple Manor Novi 10/10 care) with extreme dehydration from Woodward Hills and all of this happened under our watch. I cannot imagine if my dad was alone, being that his speech was affected and trouble to understand him, he would not be with us today if we left his care in Woodward Hills hands. Please do your research before sending a loved one to a terrible place like this. I have not even listed all of the bad that happened with him there
I am posting this review for my husband who very recently had an 8-day stay at Woodward Hills. His stay was supposed to be longer, but I had to bring him home to recuperate if he was to get better. Bedbound without assistance, he would not be getting better at Woodward Hills. For 7 of the 8 days, his call light did not work. He phoned me in the middle of the night, asking for help ... 90 minutes had gone by since asking for help and no one answered his call. I arrived the second day - 12:45 pm - no one had been in after breakfast was left on his tray table - out of his reach. He could not reach the tray to eat. Urinal was left next to sink - he soiled himself. I found him in a wet bed, soiled. I asked why no one had been in to wash him up or assist him. I was told that "this isn't a hotel" and that "I could grab a washcloth and wash him up." I did that of course - every day. Every time I left his room to find assistance, the aide staff would be gathered around their desk station looking at their phones, eating, laughing amongst themselves. So unprofessional. Four days into his stay, I asked when he would be assisted with taking a shower. I was told they were short-staffed on his scheduled shower day and that he would be showered his next scheduled day- in another 3 days. I asked for Sharon, Nurse Manager to step down to his room. I explained that I was not a difficult person to get along with, but my husband could NOT sit in his own excrement in a wet bed. She told me she didn't know any of this had happened. Negative attitude was directed at me, but my husband did receive his shower. I then asked for Ryan the Administrator to come to the room. He never showed up. The day before we left - 2:30 had come and my husband had never received his lunch tray. I brought in food every day - food was inedible. I do want to acknowledge: Yvonne, Rhonda and Amber who showed care toward my husband. Recovery will continue at our home. Not a caring facility at all. Going in, I was fearful and didn't expect much. My expectations came true.
Horrible service. Out of all the people I encountered only two were worthy of a good review. Yani and Patience were amazing. They should be somewhere else. Staff was never available. It took hours for staff to answer the call button. Medication was never on time. It was loud at night. I literally heard a staff member outside my door in the wee hours of the night talking on the phone for 2 hours. Swearing, laughing loudly being unprofessional. There is not enough space to type about this place. I would not recommend this place. Silly me for thinking because of the location the service would be better. The social worker tried to gaslight me and make me think she was so into her job and how she wants to help. Heck couldn’t get ahold of her either. I didn’t fall for it. I had to leave that place. They offered no PT and when I had it it consisted of wrist curls. I was not there for that. They basically just keep you cooped up in your room. They tried to say if I could go up the stairs I couldn’t go home. Laughable. That’s not how it works. I was out of there one way or another.
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