2030 Windsor Run Ln, Matthews, NC 28105, United States
Our family has been reviewing opportunities for independent living. We were working with an excellent sales associate named Justin who was friendly, knowledgeable, and most importantly, helpful. We recently reached out and unfortunately learned he is no longer working with the company and have had no where near the same experience with Windsor Run regarding their sales team since his departure. Our immediate concern is that Windsor Run may be trying to shift to a more profit-based culture instead of a customer service culture. As a result, we have worked with the Pines in the Davidson area and have found them to be as good as our experience with Justin.
Read More ReviewsOur family has been reviewing opportunities for independent living. We were working with an excellent sales associate named Justin who was friendly, knowledgeable, and most importantly, helpful. We recently reached out and unfortunately learned he is no longer working with the company and have had no where near the same experience with Windsor Run regarding their sales team since his departure. Our immediate concern is that Windsor Run may be trying to shift to a more profit-based culture instead of a customer service culture. As a result, we have worked with the Pines in the Davidson area and have found them to be as good as our experience with Justin.
We moved here because my husband was disabled and needed socialization. This has been the perfect move for us. We are surrounded by lovely people who are in different walks of senior life and make our living here so special. The staff could not be more helpful and kind, even the teenagers who serve us in the restaurants. We are very happy and fulfilled here and our apartment is everything we need to live comfortably and contentedly.
Windsor Run has been my home for 6 months. The biggest surprise for me is how much I enjoy being here. Our accommodations are very comfortable, the fitness programs are top notch, there is quality entertainment, and the food is very good. I feel that we made the very best choice in Senior Living that could have been made!
My husband and I could not be happier that we chose Windsor Run over all of the other CCRC's we looked at. It's a beautiful place that is wonderfully maintained and the staff is exceptional It is clear that they are here to make residents feel at home and well cared for. We absolutely love the food and the activities we can choose from are terrific. We have made a lot of new friends since we moved in last November and it really feels like home.
We have been here over 6 years. Price wise you get what you pay for. There is more activities to keep you busy, if you want. The servers in the dinning rooms are great if only they could keep them. Most are HS student there here and then they are off to college. Wish them the best. The reason for 4 stars is we would to see the menus change more often.
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