220 E 24th St, National City, CA 91950, United States
My siste has been at this facility for over 3 years. She absolutely loves it. The staff is amazing! Bianca, Eddie, Speedy, Judith Megan Bowman, and Salve are amazing. I am in constant contact with the staff. The place is bright and does not smell. My sister has been in just about every facility in San Diego and this is the first one us happy at. I highly recommend it.
Read More ReviewsMy siste has been at this facility for over 3 years. She absolutely loves it. The staff is amazing! Bianca, Eddie, Speedy, Judith Megan Bowman, and Salve are amazing. I am in constant contact with the staff. The place is bright and does not smell. My sister has been in just about every facility in San Diego and this is the first one us happy at. I highly recommend it.
My 84 yr old mom had surgery that greatly debilitated her. I am a seasoned nurse. I've experienced my share of horrible skilled nursing facilities. I was hesitant & skeptical about my moms mandatory stay at ANY skilled nursing facility. However, the staff at Windsor Gardens proved otherwise and are phenomenal! They rise above & beyond expectations! Their director, 'Eddie' is engaging with patients & staff! Excellent leadership! Windsor Gardens CNA's are caring, respectful & professional! Administrative staff are resourceful & attentive to evolving needs. Six months post-surgery, my mom CHOOSES to stay at Windsor Gardens and calls it her new home! Of course, no facility is perfect, but Windsor Gardens comes pretty close to perfection!
Actually I don't understand why this lady is saying all this, this is the the friendlist and nicest facility I have had the pleasure of having my aunt in. They truly care aboat all the residents. The Administrator has a open door policy and is always available when needed. If you have questions regarding family members, you can ask the nurses and even when they are busy they still answer your questions. also judith is always checking on all the patients. You can tell judith really likes her job, she goes above and beyond to make sure that you can call her at any time. Yes the facility is working on the apperance of building which can use some updates but the care of the patients is more important and the cna's are always aware of the patiens. Thank you for everthing that you are doing for our community.
If your insurance refers you here for rehab therapy, DO NOT GO. If you care for your loved one, do not leave them here. I have never written a review for anything, but this place is unsafe. The staff, though some are personally nice enough, do not readily respond to call buttons. A one to three hour wait is not uncommon. The assigned facility doctor, who never actually met me, disregarded all my surgeon’s discharge instructions and refused to discharge me. The meals were scant, bland and not balanced nutrition for anyone, but especially deficient after a surgery with blood loss. The premises is not maintained with unmoving sliding doors, patchwork painted walls, forever running toilets, weedy courtyards and broken window blinds. I will be filing complaints with their corporate office (they are unable to provide a phone number), the state board of licensing, Medicare (as their highest rated county provider) and the county ombudsman for elder abuse. I have already filed a complaint with my insurance carrier.
I’ve been a resident at Windsor Gardens for about a year and half now due to renal failure yes Im on hemodialysis for the past 11 years. Having kidney failure cause you to have more Dr. visits as well as hospitalizations due to complications. In the past 11 years in this journey i have been 5 different facilities and this one by far is the best one I’ve in. Yes its a little outdated but their working on improving and bring it more up to date. Just like alot of place and business theres always room for improvement with that said. My first stay was in Aug 2022 it was a short 3 month stay due to UTI it was a very pleasant and comfortable stay love the staff so much so that when I went back to the hospital in Aug 2023 for Calciphylaxis problems due to yes complications of kidney failure I was giving 3 choices, Windsor Gardens been one of those choices, i chose it again because my previous stay was excellent and pleasant. Also the staff made it more pleasant by treating their residents like family and making sure every resident gets flowers and a card for their birthday. For me those little details makes a place worth staying or having ill family come here. When i came back I was greeted by the beautiful receptionist Bianca who has always has a bubbly, delightful personality, and Megan always willing to help family and residents alike, as well as Mr Heriberto Hernandez the facility director always been a gentleman and making sure you are comfortable and well taken care by his staff, and the ladies in the business office like Ms. Jobeth, Ms. Isamar, Mrs. Carmen, Mrs. Catalina and Ms. Ruby the newest addition to the staff always going over and beyond to make sure you are confortable and your needs are met while you are a resident no matter if your short or long term. Always looking out making sure you insurance and documentation is in order and up to date and theirs any issues they go out of their way and time to fix any detail. The social workers Ms. Yamilett, Mrs. Judith and Mrs. Shy are always going over and beyond to make sure all your Doctors appointments and transportation needs are met in a timely manner. The Nursing Staff are always making sure you get all your medications and treatment on time, the treatment nurse Raquel, Michelle and Loraine they are the exceptional at what they do always friendly and smiling and giggling they make treatment bearable and less painful as possible. The floor nurses Anthony, Issac, Mikal, Salvacion, Allyssa, Addy, Quin Quin, Gina, Jelico are always helping you and friendly with the residents and family. The CNA’s who you usually have contact with residents 95% of the time are always in a great mood willing to help with everything including getting dressed, showering and even shaving. The CNA’S thats stand out are Dian, Erica, Valeria D. Esmeralda, Rosa Jennifer, Jessenia I. Valeria V. Evelyn, Monica, Alan, Fernando, Paul, Juan Pablo, Johnathon, Maya, Lily, Lionel, Luz, Estela, John, Ryan, Noel they all give it there best. They make sure you get your meals and if you don’t like that meal they go back to the kitchen and get you an alternative. The Activities ladies Maciel and Sylvia always having some group thing going whether its bingo, loteria, prayer service or something different to make the time for long term residents more pleasant. Customers service or Patient service is a difficult profession you cannot satisfy everyone, there always someone is going to complain with that said all these individuals do their best at all times. The occupational and physical therapy are always helping the residents to get their adecúate and necessary therapy making sure everyone gets well and back to where they were before coming here. Even the kitchen staff, housekeeping and maintenance are friendly and helpful to the residents and the family. I would highly recommend this facility to anybody and any friend in need of a skilled nursing facility like i said their is always room for improvement and they are actually working on it themselves I would give this place 5 stars all day of the week….
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