Willow Woods Rehabilitation and Nursing Center

Cheryl Marino

THIS FACILITY IS A DUMP! A HORRIBLE experience for my family member. My family went there for short term rehab. They NEVER answer their phones when you call, so you leave a message and they never return your calls. I left messages for Director of Nursing, Jerika, Director of Admissions, Willow, for the Doctor Volino, AND NO ONE EVER returned my calls. You have to YELL for water when someone passes by your room because you wait over 30 minutes for them to answer your call light. The food is horrible, hot dogs and bologna sandwiches- lucky if you get 1 pc of meat and 1 pc of cheese. NO NUTRITIONAL VALUE FOOD. They lie...BAD! They said they don't serve bologna but I received a pic from my family member that he indeed had bologna. He was there for 13 miserable days until we got him out. That's the only way to leave, go back to a hospital setting, and ask for a new referral. Luckily he went to see a doctor at Cleveland Clinic who deemed it necessary for him to go to ER. They overdrug you so bad that you cannot do PT so you make no progress and their goal is to keep you there long term. Other facilities asked to review my family's info to accept a transfer and Willow, Director of Admission, lied to people saying my family member like it and wanted to be there when we had Wesley (Social worker and Willow's brother, in cahoots) was in the room, I was on a conference call with them and another family member and a friend was there in the room, when they were told by my family member there "PLEASE I WOULD LIKE TO TRANSFER OUT". I HAVE TOLD YOU 50+ TIMES THE LAST 12 MISERABLE DAYS! I am reporting them to Ohio Dept of Health and called Ombudsman, who confirmed they are investigating multiple complaints there. My family member had a fall and they did nothing to check to see if he had a brain bleed. When he went to Cleveland Clinic (in my opinion the ONLY hospital to go there) and took an xray, it showed a contusion & swelling where he had fallen. NO ONE came to help him after he fell. These are very inept healthcare workers who could care less, for if they did, they would honor your requests. THE ONLY PERSON WHO SEEMED PROFESSIONAL AND GAVE ME SOME INFO WAS KATIE, DIRECTOR OF PT. In summary- I would NOT send my dog there! It reminds me of the lyrics to Hotel California "We are all just prisoners here of our own device" And in the master's chambers, they gathered for the feast They stab it with their steely knives, but they just can't kill the beast Last thing I remember, I was running for the door I had to find the passage back to the place I was before "Relax, " said the night man, "We are programmed to receive You can check out any time you like, but you can never leave"!!! NEGATIVE 10 STARS!!!