3700 Vestal Rd, Vestal, NY 13850, United States
Well where do I begin my mom was in willow point nursing home rehab over the holidays and her phone in her room wasn't working I had family members who are out of town as well family members who are in town trying to reach her for the holidays i called the supervisor and asked her could she go on the floor and check my mom phone when it was clear from the immediate attitude we were bothering her when all we wanted for her to do was go on the floor and just check the phone so our mom can talk to her family for the holidays never got any feedback or really don't even know if the supervisor ever checked.Another problem is that they are so under staffed the residents are waiting 20 minutes to a half hour to use the bathroom with the button pushed, forcing residents to have accidents on themselves leaving them feeling more ashamed and depressed, also the clothes situation how do you lose clothes that's labeled with resident name on it when asked about it , very non caring we're not sure hopefully they show up, also the 1st 3 days of my mom being there my mom was in bed with pajamas on, I lost it and everyone was told,I want my mom up and dressed everyday especially if she's there for rehab all in a nutshell I will not recommend willow point my experience was not good.
Read More ReviewsWell where do I begin my mom was in willow point nursing home rehab over the holidays and her phone in her room wasn't working I had family members who are out of town as well family members who are in town trying to reach her for the holidays i called the supervisor and asked her could she go on the floor and check my mom phone when it was clear from the immediate attitude we were bothering her when all we wanted for her to do was go on the floor and just check the phone so our mom can talk to her family for the holidays never got any feedback or really don't even know if the supervisor ever checked.Another problem is that they are so under staffed the residents are waiting 20 minutes to a half hour to use the bathroom with the button pushed, forcing residents to have accidents on themselves leaving them feeling more ashamed and depressed, also the clothes situation how do you lose clothes that's labeled with resident name on it when asked about it , very non caring we're not sure hopefully they show up, also the 1st 3 days of my mom being there my mom was in bed with pajamas on, I lost it and everyone was told,I want my mom up and dressed everyday especially if she's there for rehab all in a nutshell I will not recommend willow point my experience was not good.
The rehab part of the willow point is nice and clean and most of the staff there is very caring, cheerful, and supportive. The nursing side on the other hand is filthy, Corridors and resident bathrooms are always smelling. Social workers are rude and Uncooperative. Aides are nice, nurses, not so much.
Our dear Mom is in the Dementia Unit. We have been so very grateful for the excellent care she has received these past two years. Mom has adopted them as her family and is very much at peace. This is very important when you have a parent who needs safety in their surroundings during the process of losing their memory and ultimately their lives. The staff is very patient, loving, fun and trustworthy. We have peace knowing she is being cared for and hearing that she enjoys the many activities that are available to her. Thank you so very much. God bless you all.
The care is quality, the staff are caring and helpful. My mother has been there on three different occasions for short-term rehab and we have had no complaints. They're top of the line on physical therapy. This is a good place to consider when you need this level of care.
My great uncle is a resident and has been for a little over a year. I live more than 400 miles away and the staff stays in touch with me very often. On my visits there, I have observed a very caring staff. My uncle seems to be very happy there.
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