3100 Shore Dr, Virginia Beach, VA 23451, United States
It smells bad in here. It's filled with sick elderlies walking around. The front desk lady, Gail, is rude and lazy. I would never trust her to be around my elders. There were ladies gossiping in the lobby about how they wish they didn't live here. I would not recommend this place at all! Had an amazing experience and service at Opus Select Community instead.
Read More ReviewsIt smells bad in here. It's filled with sick elderlies walking around. The front desk lady, Gail, is rude and lazy. I would never trust her to be around my elders. There were ladies gossiping in the lobby about how they wish they didn't live here. I would not recommend this place at all! Had an amazing experience and service at Opus Select Community instead.
Update: After adjusting our expectations and some staff replaced, things are better. Not that a view of construction and the constant beeping and clanging noises are great or fair for what the cost is, but what can we realistically do. All services have been hit and miss. Update Oct 2023: It gets worse. After treating us so horribly for her bday, she attended a luncheon at the same place where 11 ppl sat at the same table. There wasn’t even a policy after all? Update: Just Wow. Abusive. Depressing. Grandmother’s Birthday dinner at the “high end” restaurant involved refusing to seat our party of 11 together at a table that clearly fits 11. Had guests from the west coast here briefly who we don’t hardly ever see. With a straight face several staff refused to let us sit together. We are beyond amazed at the poor treatment, especially for how overpriced this place is. 2nd Star removed. Also they don’t bother telling residents when a bus trip to a store is canceled, and provide no explanation. Original review two weeks prior: I hate to do this as we had high hopes, but my grandmother moved in recently and the list of disappointments keeps growing. Will gladly delete or update this review if things improve. They rushed her into paying quite a lot for a place that wasn’t even ready. They tried to make her pay to correct the flooring to what was originally agreed upon. That was a stressful, upsetting hassle to deal with and borderline abusive to treat an elderly person this way. After all that hassle, padding under the carpet was never added or even discussed. As if it wasn’t stressful enough relocating and handing over an entire fortune, there have been several hassles. Cleaning service that was paid for has not been happening. Calls to clinic were not returned for several days. One outing activity was listed in such a confusing way that not enough people signed up so the outing was conveniently canceled. It’s hard to believe that out an entire building of hundreds of elderly people, so few are interested in attending a symphony. The list goes on. I realize everyplace has had service level plummets lately and there’s no excuse to accept such exorbitant amounts of money for this to be the case at Westminster too. The 2nd star is that the food is very good although the service has been very hit and miss. Fortunately that seems to be improving.
Awful experience, gentlemen that worked in the main building front desk in a suit mislead me while I was delivering a resident’s Walmart package.
After looking at many life plan communities, my husband and I moved here 8 years ago. The lifestyle is as active as anyone wants it to be, the residents are friendly and caring, the food is delicious, upper management is smart and transparent, plus the team members (employees) are extremely kind and understanding. The location is even beachfront! We are overjoyed to be here and feel blessed to have found this wonderful place!!!
Thank you Westminster Canterbury on the Chesapeake Bay thanks to. The service there is impeccable. The food is superb. My mother spent weeks there in rehab. She didn't want to leave. I couldn't believe it now. She's 90 years old and that's all she thinks about is going back there for assisted living and to live out her life care. It's absolutely superb. The best service ever. I'm 72. I'm an only child and that sounds like a place for me. Also mother and son. Thank you again...
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