515 W Rand Rd, Arlington Heights, IL 60004, United States
My mother was a resident here at Waverly for over 5 years and received such extraordinary care. We never had a single concern with her quality of care. The staff all treated her like family and were so gracious. We were grateful for the care they gave my mother - she was honestly so happy here. Thank you from the bottom of my heart Waverly Inn!
Read More ReviewsMy mother was a resident here at Waverly for over 5 years and received such extraordinary care. We never had a single concern with her quality of care. The staff all treated her like family and were so gracious. We were grateful for the care they gave my mother - she was honestly so happy here. Thank you from the bottom of my heart Waverly Inn!
The Waverly Inn team could not have done a better job showing us around, helping us prepare my mom’s room, and welcoming her when she arrived. All questions were answered. The team was super friendly and made the whole process as smooth as possible. From the sales representative Karen, to Alex the facilities manager, to Lauren the property manager, everyone was knowledgeable and helpful. It seemed like the pictures were hung on the wall before I set them down! And when my mom arrived, two of the residents who are “Ambassadors” were at the front door to greet her. How sweet. A++ grades for the whole gang who seem passionate about excellence.
My Mom was at Waverly in Arlington Heights for 3.5 years. She could not have been taken care of any better than she was. Gisela and the entire staff were incredible to my Mom and to our family. They took care of her with such dignity even as she started to decline. We were so comfortable with her having Waverly Inn as her residence. The communication was terrific. We highly recommend them to anyone in need of that care.
Everyone at Waverly Inn, Arlington Heights was like a second family to us during my mom’s 22 month stay before the Lord called her home. Walking into Waverly was like walking into a home. The common areas and rooms are clean and decorated warmly with beautiful memorabilia reflecting the residents time era. The staff is amazing and is really what makes Waverly such a great place. From the minute you walk in the door, you are greeted with a warm welcome which is carried on throughout the building. The entire staff has an “all hands-on deck” approach when caring for residents. Everyone is involved and is kind, caring, and patient. It is evident that all staff members care about each resident. They take the time to get to know each resident and their personalities and use that in their care approach to provide a comfortable and compassionate home environment for each resident. Dementia is a hard disease to navigate both as a patient and as a family member. But the compassion and love that was shown to my mom and our family by the nurses, CNA’s, reception, kitchen, activities, custodial, laundry, maintenance, administration, and hospice staff during this journey exceeded anything we could have ever hoped for. Thank you, Waverly! We love you!
Waverly Inn has a pretty facility that is expansive and the staff is generally cheerful and nice. That’s pretty much where the positives stop. Organizationally Waverly falters big time. My father fell numerous times at the facility with little to no communication to us as family. The medical doctor after he fell and broke his hip, told us that the staff knew my dad to be a fall risk due to all those instances, but no one reached out to us to let us know what precautions could be taken. While in the hospital recuperating for his broken hip no one from the Waverly management reached out to let us know how he was doing in the hospital all they sent was an emailed bill for next months rent. When transitioning him back to the Waverly from skilled nursing the day of management and nursing staff finally let us know that he could not return. Letting us know as a family that late in the game just shows how organizationally inept Waverly happens to be. I would encourage anyone who is considering this facility to ask these pertinent questions on behalf of their loved ones.
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