29-33 Chesterville Rd, Glen Waverley VIC 3150, Australia
Beautiful and fantastic location for a care community centre. Many of the staff are absolutely brilliant and caring but some may need to be reminded of their duties and responsibilities towards the residents, especially those who are in high care. On the down side, parking spaces for visitors seem to be at a premium as 80% of the parking lots are taken by staff. It must be the only facility that gives priority parking to staff rather than to visitors. Hope management can and will improve this stressful situation for regular visitors.
Read More ReviewsBeautiful and fantastic location for a care community centre. Many of the staff are absolutely brilliant and caring but some may need to be reminded of their duties and responsibilities towards the residents, especially those who are in high care. On the down side, parking spaces for visitors seem to be at a premium as 80% of the parking lots are taken by staff. It must be the only facility that gives priority parking to staff rather than to visitors. Hope management can and will improve this stressful situation for regular visitors.
The most disrespectful action yet was when a gentleman who had been at the residence for five years passed away during the week. He passed away early morning and by 10am they had already cleared his room and had tradesman in painting his room ready for next person to move in. This action is not only disrespectful to the person who died but to the other elderly residents who live there. It shows them that as soon as they die the same will happen with their room within hours of them leaving.
Mum & Dad went into care at Waverley Valley a year ago and have only have had the best care and attention from staff with all needs meet. Mum has physically improved with work from the physios. Dads hi needs have been dealt with extremely well from staff & in house doctor. Lifestyle staff always friendly with a smile. I have lunch with my parents weekly & the quality of the food & service is always of a high standard. Clean with modern decor and has a homely feel.
My wife Alison has been a resident for six months and her level of care is outstanding. The staff at Waverley Valley Aged Care are so caring and are always smiling which indicates to me that they enjoy their work. Over the recent Christmas period I attended all of the celebrations scheduled by the lifestyle department and the excellent meals from the well appointed kitchen. The food was just so well presented and the staff made attending these special days just a joy. My wife Alison enjoyed herself immensely. Apart from these special days life for the two of us at WVAC is so relaxing and from day one we have been made very welcome by management and care staff alike. Entering and aged care facility and making decisions for your loved one is quite stressful and it comes at a time when your youthful energy has deserted you but Alison and I have been treated with respect and genuine concern from the outset and I sincerely thank the Admissions Manager and all care staff in providing Alison with a home to enjoy for the ensuing days ahead.
Thank Goodness for this facility ! They took our very sick Dad in & cared for him- when we were struggling to find a place for him. They improved his well being in no time. Staff & Doctors were amazing to Dad & also us in his last months of life. During Covid lockdowns, we felt assured he was being well cared for. We are forever grateful to have found WV.
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