23008 56th Ave W, Mountlake Terrace, WA 98043, United States
This is a review for the Bothell location, but they are owned by the same company and people interested in moving their loved ones should know what kind of business they run. They ONLY care about their profit, not their residents. Mismanaged my moms medications twice (yes, its documented in email). Constant staff turnover, including the lead nurse. The lead Nurse, Kate, at the time I moved my mom out was always on her cell phone and never engaged with residents. I watched a resident waste away because he couldnt cut up his food and none of the employees helped him. My mom would cut his food up and I did it when I was visiting. My mom pulled the emergency pull cord and it took over 30 minutes for someone to show up. Multiple times her doctor would write orders for them to assist with skin issues and they never consistently followed them. I moved my mom to a place that has attentive and caring staff and its a night and day difference. And now I'm being sent a bill for someone who switched over to Medicaid, aka there should be no bill, and it includes wrongful items.
Read More ReviewsThis is a review for the Bothell location, but they are owned by the same company and people interested in moving their loved ones should know what kind of business they run. They ONLY care about their profit, not their residents. Mismanaged my moms medications twice (yes, its documented in email). Constant staff turnover, including the lead nurse. The lead Nurse, Kate, at the time I moved my mom out was always on her cell phone and never engaged with residents. I watched a resident waste away because he couldnt cut up his food and none of the employees helped him. My mom would cut his food up and I did it when I was visiting. My mom pulled the emergency pull cord and it took over 30 minutes for someone to show up. Multiple times her doctor would write orders for them to assist with skin issues and they never consistently followed them. I moved my mom to a place that has attentive and caring staff and its a night and day difference. And now I'm being sent a bill for someone who switched over to Medicaid, aka there should be no bill, and it includes wrongful items.
Mom was unable to live independently any longer at her home of 50+years. Vineyard Park Assisted Living and Memory Care is continuing to be innovative, they have great activities, planned outings, live music, innovative activities with virtual reality geographical field trips, and protecting our senior citizens, and rigorous screenings. Also great communication with family members.
I would like to give the Vineyard at Mountlake Terrace assisted living facility in WA an A +. From the point of contact with the care partner for assessing appropriateness of the facility for my mom to moving her in, we have had positive experiences. Mom lives in an independent apartment with services like cleaning, laundry and medical medication management. All the caregivers that provide the services and meds are so very kind to her. She has made some good friends at her "round table dinner hour". The efforts and helpfulness of the staff, including the director of the Vineyard, finance manager to the front desk make a difficult time with the pandemic a little easier. My Mom feels grateful to the staff for their hard work and kindness too. She speaks to how nice everyone is to her often. We are grateful for her good care and appreciate we have her in a safe place.
Our family is very happy with Vineyard Park in Mountlake terrace WA~ Our Mom has lived there for five years and she enjoys her many friendships there with other residents and staff. Everyone there is so friendly and they treat our mom very well. She enjoys the activities that are available. She enjoys the meals and the housekeeping services~ She loves the little extras that are given such as her nails being painted and the little boutique available, plus the Movies in the theatre room. She feels safe living there and is well Loved by family, friends and the staff.It is a beautiful facility and it is well maintained and clean. We love the location of Vineyard Park as it is centrally located with our immediate family, which allows us to visit more often. The neighborhood is quaint and quiet and safe. Thank You MLT Vineyard Park🙏
I can confirm after my contact with them they are unforgiving and hate veterans. Please select a different location for your loved ones. I don't understand their hateful criteria, but it does not matter in spite of their remarks--they hate service members and have no mercy upon them. Don't move here. Please find a different senior living facility that does not hate veterans.
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