2323 Lake Robbins Dr, The Woodlands, TX 77380, United States
Exceptional Experience with Alicia Thompson! Alicia Thompson went above and beyond in helping our family navigate the important decision of finding the right independent or assisted living facility for my father. From the very start, she was incredibly attentive, answering all our questions with patience and genuine care. Her personal experience in this field truly shaped our decision-making process, making us feel at ease every step of the way. She took the time to give us a detailed tour of the facility and even arranged for us to have lunch with residents who have been in independent living for six years. This thoughtful touch allowed us to hear firsthand experiences, which was invaluable. Alicia made sure that not only my father but our entire family felt comfortable and confident about this big transition. She provided thorough information, including pricing details, event calendars, and additional resources to help us make an informed choice. Her dedication, kindness, and expertise truly set her apart. If you're considering The Village at The Woodlands Waterway, I highly recommend working with Alicia. She is an absolute gem and made this process seamless for us!
Read More ReviewsExceptional Experience with Alicia Thompson! Alicia Thompson went above and beyond in helping our family navigate the important decision of finding the right independent or assisted living facility for my father. From the very start, she was incredibly attentive, answering all our questions with patience and genuine care. Her personal experience in this field truly shaped our decision-making process, making us feel at ease every step of the way. She took the time to give us a detailed tour of the facility and even arranged for us to have lunch with residents who have been in independent living for six years. This thoughtful touch allowed us to hear firsthand experiences, which was invaluable. Alicia made sure that not only my father but our entire family felt comfortable and confident about this big transition. She provided thorough information, including pricing details, event calendars, and additional resources to help us make an informed choice. Her dedication, kindness, and expertise truly set her apart. If you're considering The Village at The Woodlands Waterway, I highly recommend working with Alicia. She is an absolute gem and made this process seamless for us!
Well, I see why you won so many JD Power & Associates awards! Alicia was simply amazing, the property stunning and the service absolutely unparalleled. In fact, we were investigating the property for somebody else, but my husband and I have decided this is where we want to be when it is our turn! If the residents receive service half as good as our tour experience, they are extremely lucky... and in the right place. Thank you for taking the time to meet with us.
The Village has many wonderful helpers working on the Memory Care floor that really show an interest in helping my mom. They treat her with respect, they are patient with her, and they have a sense of humor! They keep me up to date with what’s going on with her ongoing heath needs. I feel welcome when I visit, and they remember my name. My mom enjoys the special music programs that happen in the afternoon. I can depend on Katie, General, Adele, and the nurses. I can depend on them to do their part in making the Memory Care floor a safe and loving community for Mom.
Caring for our family members is the most important responsibility we all have. When we find ourselves in need of assistance in this regard, we face one of life’s most significant set of challenges. How to find others who will care for them as their own. Others who will come along side of the family, as family. Gratefully, when we recently found ourselves in this situation, the Village at the Woodlands Waterway has been magnificent. In a community of outstanding service, with care from all departments demonstrating people at their best, one group has truly made the transition a joyous daily celebration. Food is a necessity of life, but food done well is life at its best! The culinary department led by Mr. Justin Whited has been exceptional. The volume of daily options provided three times a day, seven days a week, with meals that make a person feel as though they are at their own mother’s kitchen table is amazing. The dining room experience compares with the fine dining experiences offered in the finest restaurants in our area. This reflects the personal care the culinary department provides for all residents. For residents with physical disabilities these caring folks bring the fine dining experience to them in their room with a friendly touch that adds “butter to everyone’s bread!” We are so grateful to everyone at the Village at the Woodlands Waterway, and we wanted to personally thank the entire community of hard-working individuals who treat our family as family. Thank you all so very much. Gratefully, Jeff Funkhouser
My family member was a resident for over three years. The last six months was on memory care floor. The first part was 2 1/2 years on assisted living. The staff was extremely instrumental help to navigate many of the issues that arise with declining mobility and mental acuity. The decision to move my parent to another facility was only to be closer to the large family that lived out of state. Adele was a caring, approachable resource who I could count on from day one. She was patient, really came to know my parent, and helped me to accept the benefit of moving to memory care. The nurses and the aids were professional and helpful, and my parent came to love them as family. Teresa was compassionate and engaging and always eager to learn and care for each resident as if they were her family on memory care. Adele and Teresa would lead meetings with family members to see how they could better meet the needs of all. Their warmth and listening helped the family engage with connecting with all memory care residents along side the staff. I was most impressed with the ongoing visiting guests and activities they provided that was based on the newest information on growing population with dementia we are facing in the country. Upon leaving, Katie and all of the nurses facilitated the process and did so with patience, prayers and hope.
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