97 W Phillip Rd, Vernon Hills, IL 60061, United States
Very happy with this facility. Staff, management and intake specialist , GiGi, are all wonderful. My mom can't say anything but great words about the food and choices. This place came highly recommended from friends.
Read More ReviewsVery happy with this facility. Staff, management and intake specialist , GiGi, are all wonderful. My mom can't say anything but great words about the food and choices. This place came highly recommended from friends.
My Mother moved into the Supportive Care section of Victory Centre Vernon Hills a couple of months ago, and this far her/my experience has been fantastic. The building is kept very clean and has great accessibility (both inside and to nearby shopping/amenities). It affords her independence, while still receiving the necessary support (medical, cleaning, hygiene, etc.). The staff is all friendly and goes out of their way to help. They actively encourage and aid new residents in making friends and feeling welcome. Food served in the dining room is also excellent quality. The admissions process was was aided by the helpful and attentive Management Team. They were proactive in ensuring we had all necessary documents in order prior to the move in date. I've already recommended Victory Centre Vernon Hills to several people with family members in need of supportive care.
From the time you enter the facility you get a very wsrm homey feeling. This feeling remains in the pictures and decorations that are throughout the facility.. The food is very tasty and varied.
Where to start? That is a good way to start this review, because it is where most people find themselves when faced with an aging parent that can no longer care for themselves. I happened to be very fortunate because I started with Germania Pagan "Gi Gi", at Victory Center of Vernon Hills. An amazing woman who assisted me through all of the difficult issues of how to care for an aging loved one and find them a new home with caring people to see to their needs. From walking me through the community to introduce me to a host of incredible caring people, to walking me through the myriad of paperwork needed to initiate this process, she was there. Gi Gi made the process so much easier by assisting me with navigating through everything needed to find a place that I could feel comfortable knowing my Mom would be very well cared for. Thank you Germania. Thank you to the staff at Victory Center. You are all truly a God send.
My mother has been a resident of Victory Centre for the past year. We resarched various assisted and supportive living facilities in the area, and are so pleased we decided on Victory Centre. The building is clean, and the atmosphere promotes socialization. My mom has made new friends, eats in the dining room, and engages in activities. She can see people, visit the salon, and make appointment with doctors, without needing to leave the property. I feel so comfortable I bring my granddaughters there for visits, as well as my small dog. Mom has her own efficiency apartment, allowing her independence and privacy. Most importantly, my mother’s needs are being met by a very friendly and competent staff. Jeff Altschul, administrator, knows all of the residents by name. He took the time to learn about my mom’s life, family, and interests to help her ease into a new environment. Recently my mother had to be hospitalized. Jeff and other members of the staff have shown a genuine concern for my mother. They have even visited her and assured her everyone is looking forward to her return. It gives us great comfort to know that Mom will have increased services, therapy and support when she returns and continues to recuperate at Victory Centre. If you are considering supportive living as an option for an aging family member I highly recommend you visit Victory Center.
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