Victory Centre of Elk Grove Village

Laurie Svec

Victory Centre is going through a transition from taking over Alexian Village. My personal experience has to do with the incredible nursing staff and caregivers. Rachel, D.O.N., Rowena, Leslie, Erna, and Michele took unbelievable care of my mom, especially when she needed it the most. They made her feel safe and loved. I also want to give a shout-out to Helen in the reception area. She was always there to help coordinate any of my needs for my mom and was very pleasant to work with. If I had to rate just these people and their respective jobs, for sure, it would've gotten a 5 star review! Thanks to all of you for your professionalism and caring natures. I truly appreciate you.

Teofilia Gajda

One of my parents had been at this facility when it was Alexian Village (owned by Pathways). After the sale to Grand Lifestyles the the quality of everything that matters fell. Dinners that were once balanced meals became hot dogs, chicken fingers, sandwiches or nachos with soup. Carpets filthy and stained, the dining room floors and tables sticky, lobby furniture dirty and shabby. Staffing reduced considerably; we found that there were nights that ONE staff member was on duty for well over 100 residents. The nursing staff has turned over repeatedly; one was there for roughly 2 months until they quit because they said they didn't sign on for the level of work expected, and warned that the level of care the residents were receiving was lacking. Residents have few to no activities inside or outside of the facility, the bus that takes them to the stores is often broken. In summation, if you are planning to pay rent here, you'd be serving your parents better by putting them in a good facility until the money runs out, then working with them to find a Medicaid-accepted facility if ever need be.

Tracey Hall