6061 Palmetto Cir N, Boca Raton, FL 33433, United States
My mother lived at VC for a little less than two years before passing. She was in independent living before transitioning to ALF for her second year there. Overall, the facility and some of the staff are very nice. However, the management of the facility is incompetent, understaffed, non-caring and tremendously lacking in communication. When anything would go wrong, we would never receive a phone call or any notifications. When they changed my mother’s level of care, we were not included in any discussion or any notification of their decision. Just a higher monthly withdrawal from my mother’s bank account. When my mother passed, not one phone call or email expressing sympathy or offering to help us dealing with her loss and how to deal with the contents of her apartment. After visiting the facility two days later, the director told us it was on his list to give us a call. It was very insincere. I’m not sure if the problems lie with the local management or with the corporation, but that’s not my issue to solve for them. I would not recommend VC if you’re looking for a caring sympathetic management team. Many of the staff members are very king and caring, but for my family, that could not make up for the corporate greed and lack of care at the top.
Read More ReviewsMy mother lived at VC for a little less than two years before passing. She was in independent living before transitioning to ALF for her second year there. Overall, the facility and some of the staff are very nice. However, the management of the facility is incompetent, understaffed, non-caring and tremendously lacking in communication. When anything would go wrong, we would never receive a phone call or any notifications. When they changed my mother’s level of care, we were not included in any discussion or any notification of their decision. Just a higher monthly withdrawal from my mother’s bank account. When my mother passed, not one phone call or email expressing sympathy or offering to help us dealing with her loss and how to deal with the contents of her apartment. After visiting the facility two days later, the director told us it was on his list to give us a call. It was very insincere. I’m not sure if the problems lie with the local management or with the corporation, but that’s not my issue to solve for them. I would not recommend VC if you’re looking for a caring sympathetic management team. Many of the staff members are very king and caring, but for my family, that could not make up for the corporate greed and lack of care at the top.
My mother in law fell and that was the end of her living alone. After the hospital and then rehab we chose the Veranda Club for Assisted Living. We all so happy we did. My MIL tells us she is happy and feels safe. The interaction with other people has improved her demeanor, memory and quality of life. Staff are lovely and already know her. They check in on her throughout the day and even at night. I know we all sleep better at night knowing she is there.
If you are an independent person, this community is perfect. If you need assistance, I would recommend you go elsewhere. We were there for 6 months before having to make a change. The care received was less than acceptable after bringing in additional private duty help. Granted we needed more care than what was originally provided. The assisted Living staff does not like outside private help. On the other hand they don't have enough employees to give residents the proper amount of care. As well, we had several items stolen right out of the room while the resident was either sleeping, out with family or while dining. When we were moving out and given a final date of occupancy, the facility charged us an additional $500. They claimed we ran over our days. We did not, we were out by the date quoted by the director but still want additional dollars. They charge you for "to go" meals even though you're paying top dollar while living there (food included). As I stated, independent care is great, assisted living beware.
I would like to extend my gratitude for the Veranda Club and all its employees . From the front desk, Antoinette, Maria, head of housekeeping , Tiffany in accounting and Michael the manager I couldn’t have asked for any better for my mom . Anyone I did not mention I am sorry. My mom was very well served here. Unfortunately my mom passed away and even then they all did all they could to help me. All the way through everything including the move out . Facility has been totally redone and is beautiful. Thank you to all and please do not hesitate to put a loved one at The Veranda Club ! Sincerely , Amy Cropper / mom is Margaret Young
Have you seen the Newly Renovated Senior Living community at the beautiful Veranda Club in central Boca? Check it out for your loved ones requiring medical management, assisted or independent care and visit Louis R. Kaminow, Sales Counselor .Margaritas with Happy was great Networking today!! Thank you Lou for the tour, introductions and snacks. ❣️🙏
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