8551 Darrow Rd, Twinsburg, OH 44087, United States
It is hard for me to start to talk about this experience because my wife was so sick. She spent 9 days in the hospital and after many conversations we were convinced to place my wife in a PT facility. We talked with many hospital personnel and friends and finally decided on the Legacy. I feel it was Devine intervention because everyone we had contact with at the Legacy was not only polite but there were helpful, caring and when I would have to leave and go home I felt comfortable that my wife was safe and in good hands. The physical therapy people were great and I was amazed at how they treated my wife. I was very impressed at how the office employees conducted themselves. They would check on my wife on a regular basis. The caregiver that was there almost every day was Renee. She was funny, caring and helped me with my wife's food intake. Tawny is the admittance administrator and she is great. She will stop at nothing to make sure your loved one has everything they need. I have been exposed to several different facilities and this is the right place for your family member.. Hands Down. Thank you to all of the Legacy Twinsburg team. Glenn Herrier
Read More ReviewsIt is hard for me to start to talk about this experience because my wife was so sick. She spent 9 days in the hospital and after many conversations we were convinced to place my wife in a PT facility. We talked with many hospital personnel and friends and finally decided on the Legacy. I feel it was Devine intervention because everyone we had contact with at the Legacy was not only polite but there were helpful, caring and when I would have to leave and go home I felt comfortable that my wife was safe and in good hands. The physical therapy people were great and I was amazed at how they treated my wife. I was very impressed at how the office employees conducted themselves. They would check on my wife on a regular basis. The caregiver that was there almost every day was Renee. She was funny, caring and helped me with my wife's food intake. Tawny is the admittance administrator and she is great. She will stop at nothing to make sure your loved one has everything they need. I have been exposed to several different facilities and this is the right place for your family member.. Hands Down. Thank you to all of the Legacy Twinsburg team. Glenn Herrier
My mother stayed here when it was Heartland, so this time we thought oh we want to go back there! NO! not the same care! My mother was never showered, food was not eatable. Therapy was not consistent. Employees were pleasant however there was either not enough of them or they were off goofing off. One day the employees were fighting and got sent home so there was 1 aid for the entire floor. I do not recommend sending a loved one here unless you hate them!
I went back for a second time and just over a month things changed big time too many set rules and the nurse's aide Ariel was giving me the finger the first night because I asked for a cup of ice I left the first thing in the morning and I went home. All I wanted was a cup of ice and I was told to go back to my room and ring the buzzer and I was talked to like I was an idiot I watched an older woman I won't mention her name but she stood in front of the nurse Rae gor 5 minutes waiting for the nurse to help her she was too busy working on the computer instead of being there for the patient, I was shocked in dismay what I witnessed. Who wants to stay at a place who gets disrespected? I have been a good patient I've always been kind and nice to everybody but I was forced to go back a second time and I didn't want to be there. AS a token of appreciation I sent Courtney team nurses some candy. Beauty was phenomenal taking care of my wound when I first got there, majority of the employees are outstanding I hope to be able to come back at a future date on my terms. I came straight from the hospital with no clothes of my own and I felt like I didn't belong there anymore the employees were happy to see me and I was happy to see them too. I hope this review changes some rules that were put in place recently. I would like to see some vending machines for some of the patients to use a room called The bistro that can have vending machines for patients to help themselves or even get a cup of ice without having to go through a nurse. The lounge room needs to be decluttered with furniture that blocks people using wheelchairs.
I am writing to express my gratitude to the Twinsburg Post Acute facility, especially to Tawny (Admissions Director), Courtney (Director of Nursing), and Rachel (Administrator), for accepting my son into their care. Last year, my son suffered a brain injury that brought numerous challenges. I struggled to find a facility willing to accept him and work through these difficulties. Unfortunately, many places were reluctant to take a chance on my son, resulting in multiple denials. After sharing my struggles and disappointments—with many tears—with Tawny and Courtney, they communicated my situation to the Administrator. Later that evening, I received the wonderful news that my son had been accepted. I was overjoyed! What makes this experience even more exciting is the incredible therapy team led by Lisa. The team is compassionate and highly motivated to help my son make progress, and they are truly fantastic! He is making tremendous strides in his therapy, and I couldn’t be happier. Additionally, Nurse Anita has earned my deep respect. She is compassionate, patient, and knows how to work effectively with my son and his traumatic brain injury (TBI). Jen, the receptionist, truly represents the facility well. She is very welcoming, with her infectious smile, and is always eager to assist. They are invaluable members of the team. Thank you, Twinsburg Post Acute, for believing in my son. Sincerely, Angela
Surprisingly Wonderful place! My Aunt is currently there and the Staff are AMAMZING, the Facility is clean and beautiful! I was welcomed with a smile !!! The Nurses were very attentive to my aunt! There is not a staff member she did not praise! Definitely would recommend to anyone!!! Thanks to the entire staff for taking such good Care of my Aunt
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