7047 Hamilton Mason Rd, West Chester Township, OH 45069, United States
There were generally two staff workers available to attend to the 25-30 residents in memory care. It is impossible to imagine how those two people could have checked each room at the beginning of the day and assisted them in getting up, dressed and into the dining area. In the ten days we were there fewer than half of the residents were present at meal time. The food was substandard and cold most of the time. The residents wandered in and out of each others rooms. Meds were not given at inappropriate times. My husband’s sleep mask was almost never placed on him. There was no evidence that he had been given a shower. His catheter bag was not emptied. I don’t know how they have passed inspection.
Read More ReviewsThere were generally two staff workers available to attend to the 25-30 residents in memory care. It is impossible to imagine how those two people could have checked each room at the beginning of the day and assisted them in getting up, dressed and into the dining area. In the ten days we were there fewer than half of the residents were present at meal time. The food was substandard and cold most of the time. The residents wandered in and out of each others rooms. Meds were not given at inappropriate times. My husband’s sleep mask was almost never placed on him. There was no evidence that he had been given a shower. His catheter bag was not emptied. I don’t know how they have passed inspection.
Please look elsewhere for care. My father was here for three years, and cant emphasize enough how much of a money grab it is. They do the bare "minimum" and I mean that. Less than minimum. Understaffed, even nights where I came and their was ZERO aids in the building...this place should be investigated. They don't even administer the meds properly and make sure they take them, even though you pay for it. Also they rarely clean the rooms and frequently miss showers for tenants....ZERO accountability from management, all rude. Hope this helps at least one person stay away. I brought my father back home three weeks ago, and am SOOOOO much happier knowing I care for him now.
Traditions of West Chester has been a wonderful place for my mother-in-law. The employees are kind and thoughtful and they are easy to work with. I strongly recommend this facility.
I recently toured this building with my mother, as she is getting ready to make her move to an Assisted Living facility, and we were really happy with what we saw and experienced. The building is clean and the staff were really nice and helpful, every question we had we felt we got an answer. I feel that we met everyone as we toured, from the Executive Director to the Maintenance Director and even the housekeeper that would clean my mothers room, everyone seemed to be out in the halls doing something and were so nice and welcoming to us. It was a very warm atmosphere. We have toured several buildings in the past few months and West Chester Assisted Living has been, by far, the best and most memorable experience we have had. We were even given a free lunch so my mom could sample the service and it was the best food we have had during these tours. The kitchen was staff were welcoming and warm also. They made sure my mom’s food was prepared as she liked it and that she had everything she needed. There were multiple options for her to choose from and even chicken tenders for my son! Overall we were very pleased and I’m certain, that when she is ready, my mom and I will definitely choose West Chester Assisted Living!
Disappointing. My family had such high hopes given shiny new facility. Unfortunately shiny and new is best part by far. Way too expensive for no services. My uncle and family were sold a story of great caring staff and wonderful activities and whatever food pleases you. None of this applies. I thought my husband was kidding when he stated they fed his uncle slop, but no joke their friends sit around hoping they will have guests searching for a condo so they will get a decent meal. He thinks most of the nurses and helpers are nice, but they are completely unorganized and barely ever follow through with things. My uncle feels lucky he doesn't need the help and plans to stay, but my family is searching just in case it gets even worse. Hopefully corporate reads this and improves something. Administration must be brand new with no experience. I don't believe the other reviews are even real. Should have known they barely have any guests for a reason.
