555 E Memory Ln, Santa Ana, CA 92706, United States
they have been taken care of my mother-in-law and doing a very good job of it. I would live there if I was old enough we have another friend that has been at this place for over 30 years. She’s 102 and being taken care of very well also so anybody says something different they don’t know what they’re talking about.
Read More Reviewsthey have been taken care of my mother-in-law and doing a very good job of it. I would live there if I was old enough we have another friend that has been at this place for over 30 years. She’s 102 and being taken care of very well also so anybody says something different they don’t know what they’re talking about.
9/13/24: There is something wrong with this place. Most of the staff is not very helpful or happy. I came across many rude people who work there in all departments (especially on the weekend ). My mom was left unattended and ended up with an infection. They moved her room and we finally got a caring nurse on the other side of the building in station 5. My mom went there after leaving the hospital with a broken leg and her health declined a lot. Even the doctor didn’t care. They brag about bring 5 star but it definitely isn’t! If I could do zero stars I would. I’m glad she’s out of there now and at a different place getting true 5 star service like she deserves.
One of the best retirement homes in orange county. It was founded by the Alliance church organization to serve the retired pastoral staff especially those who served overseas. It's a blessing to the commnity as well.
My mom was transferred to Town and Country Manor at the end of April 2021 and will unfortunately be unable to return home. I want to say that the customer service experience we received from day one has been exceptional! Everyone that I have had contact with and that have cared for my mom have been MORE than helpful about anything and everything. We all know that visitation during the times of COVID are quite challenging. However, the Activities Department staff who manage the visitation appointments are phenomenal! My interactions with Ashley, Tiara, Daniella and Gaby have been perfect in every way. They all have been quick to communicate, professional, kind, understanding, courteous and extremely helpful. I am very grateful for the assistance they provide us all on a daily basis. The nurses and nursing assistants are so kind and caring. The nurses have been very quick to communicate quickly of any changes and are very thorough with the information they provide. When I have needed assistance from them for one thing or another, they have been very quick to respond and work out what needs to be done. Each time I have needed to call and left message for the nurse to call me, they have called back much more quickly then I even expected they would. I wish I could remember all the names of the nurses and the nursing assistants to recognize them individually. Every time I am visiting my mom, she tells me that everyone there is very nice to her, which as her daughter, makes my heart happy since I am unable to be there all of the time. I am truly grateful my mom is with such kind, caring, professional and efficient people. Our experience with each and every person we have had contact with has and continues to be exceptional. We could not have asked for a better experience. I highly recommend Town and Country Manor (Skilled Nursing Facility).
They left my Dad in Bed for 24 hrs laying flat after major surgery. He was there for rehab and supposed to be walking 4-6x a day. From 4pm to 2:30pm the next day no one would answer his call to take him to the bathroom. Finally at 4:30 instead of taking him to the bathroom they put a diaper on him still not getting him out of bed. He started to have a hard time breathing. Conveniently the Nurse was never available to discuss his care!!! We sent an ambulance to move him they refused and said he was not coherent or capable of making that decision and refused to release him. HE WAS ONLY THERE FOR 6 DAYS of REHAB!!! And he was not getting it!!! We had to get the police involved. These people are crooks and do not care about their patients!!! 24 hours later we were able to get him to ER - Guess what ….he had a blood clot in his Lung for NON MOVEMENT and they are watching him for pneumonia!!!! My Father was not incoherent .. he called us several times that day from his cell phone documenting the lack of care!!!! And he is completely capable of thinking for himself!! We are filing a law suit against this facility for negligence.
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