23 Forest Dr, Frankston North VIC 3200, Australia
Staff really do try to deliver a decent standard of care, but unfortunately the inadquate number of carers makes this impossible. Wherever you go you'll encounter good ones and bad ones, but generally speaking the care staff are caring, helpful and dedicated. Can't say the same for the facility manager however. When I was there the moral was beyond poor, and the manner in which management treated staff was appalling. Obviously it's a "for profit" company and the aim is to make money but there's no excuse for employing a manager who's vindictive, sarcastic, obnoxious and completely unsuited to the task. No wonder there's such a big staff turnover! The best workers leave or are forced out for not groveling to the Mgr. The care is as good as you'd get anywhere from a similar company, but if you value your sanity and are a person of integrity, DON'T work there or you'll become a walking target.
Read More ReviewsStaff really do try to deliver a decent standard of care, but unfortunately the inadquate number of carers makes this impossible. Wherever you go you'll encounter good ones and bad ones, but generally speaking the care staff are caring, helpful and dedicated. Can't say the same for the facility manager however. When I was there the moral was beyond poor, and the manner in which management treated staff was appalling. Obviously it's a "for profit" company and the aim is to make money but there's no excuse for employing a manager who's vindictive, sarcastic, obnoxious and completely unsuited to the task. No wonder there's such a big staff turnover! The best workers leave or are forced out for not groveling to the Mgr. The care is as good as you'd get anywhere from a similar company, but if you value your sanity and are a person of integrity, DON'T work there or you'll become a walking target.
My aunt Lauretta was at Forest lodge for the last 3-4 years. Every time we visited the home was clean, my aunt was looked after very well, the staff were always friendly, always saying hello. When my aunt passed away last week, they made up her bed beautifully, her crotchet blanket on top, vase of flowers at the end of her bed and her Elvis music playing. Staff sat with her and other residents also sat with her for a while. Thank you for all the care you gave my aunt, it was much appreciated. Jodie
As a visitor and relative of a resident I am pleased with the reception I get and how they deal with my sister in law to have her ready for outings.
I have total respect for all the staff here. There is also nothing i can say that would be negative in any way. The premises are always immaculate even when construction works were underway. Every contiigency was implimented to keep the area clean and safe. The staff are incredible with 100% respect and understanding to everyone to ensure whether you're a visitor or a resident that you are left with a warm heart and knowing that with such a dedicated medical team everyone is given the best possible treatment. Of all the places i have been to and given reveiws, this would have to be the best business in every possible way due to the staff with their positive and welcoming attitudes.
The staff at Forest Lodge are lovely . But Forest Lodge is understaffed . So staff are ran off their feet . So very hard for them to give quality care. Management is not very supportive of their staff either . My mother was there for 7 years and in that time l have meet some lovely caring staff that looked after Mum well . But in the last couple of weeks before My mother died l was not impressed with Forest Lodge . Mum stopped eating and drinking a sign often that dementia is very advanced and close to end stages . Yet l wasn't aloud in until day before My mother died . That's not the worst of it . When mum passed away l was given 24 hours to clean her room out . Not exceptable on a grieving family to face . I complained to management . And was told it was head office policy. Well it's all about the money they make in there not about the residents. Swimming pools residents can't use and gyms also . Staff treated badly . The lists go on. 😖
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