131 Lawrence St, Saratoga Springs, NY 12866, United States
Negligence is terrible. And when you call the CEO, it’s funny he likes to cash his check but won’t return calls. He likes the nice title, neglects the patients and staff, but cashes the check we pay!!! A family member shouldnt go there unless they want broken bones and unhealthy family members.
Read More ReviewsNegligence is terrible. And when you call the CEO, it’s funny he likes to cash his check but won’t return calls. He likes the nice title, neglects the patients and staff, but cashes the check we pay!!! A family member shouldnt go there unless they want broken bones and unhealthy family members.
Sub par care with inadequate staffing! As a medical professional whose mother was a resident on one of the Springs units, I was extremely dissatisfied with the lack of attention, compassion and inability to meet my mothers basic needs. The care manager, Brittni was detached, unavailable and did not follow through with meeting basic requests. Several times upon visiting, my mother was found hanging off the side of the bed, scared and screaming for help to get repositioned to no avail. I would have to seek out an employee to ask for assistance with a lengthy wait until someone came in. My mother was often found with urine soaked clothing on when I arrived for a visit. How upsetting to see your dear mother being so neglected! In my opinion, this was a form of neglect and abuse and paying $4000 a month for this lack of care and attention to her personal needs was not only deplorable but bordering on criminal.
Love this place.. been to a few different nursing homes and this one is the best! The nurses are amazing and the AIDS go above and beyond to help the residents! The food choices are restaurant quality.
While the nurses and CNA are wonderful, the administration is terrible. Misbilling, no support and lack of interest on problems. Administration spends more on themselves than on patient care. Find some place else, trust me I dealt with them for over 2 years and they almost gave me a heart attack dealing with their finance department.
Worst place to put your love one the staff is always short handed. Some staff is friendly other staff can be very rude to residents I have seen them push them in seat yell at them and not give them stuff they need. People ask to go to the bathroom it takes them around 3 hours to take them. Most of them sit in poop and pee diapers for long time. The food is nasty and look terrible.
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