246A Federal Rd, Brookfield, CT 06804, United States
There are no words for the level of care and compassion that this place offers.. I am very grateful for all , who made this possible for my loved one. I worked with Jonathan, and at the beginning spoke to Robin, who was absolutely fantastic! Jonathan was spectacular and went above and beyond to meet the needs of my sister, and took a lot of stress , and frustration away from navigating this life changing event.I researched many before choosing this location, and I just felt that there was something special about this place.. the energy is very positive!
Read More ReviewsThere are no words for the level of care and compassion that this place offers.. I am very grateful for all , who made this possible for my loved one. I worked with Jonathan, and at the beginning spoke to Robin, who was absolutely fantastic! Jonathan was spectacular and went above and beyond to meet the needs of my sister, and took a lot of stress , and frustration away from navigating this life changing event.I researched many before choosing this location, and I just felt that there was something special about this place.. the energy is very positive!
After having a stroke, we needed to find a facility that could accommodate my cousin’s needs. After receiving a recommendation from A Place for Mom, I contacted The Village at Brookfield Common and worked with Jonathan to secure a place for him. Jonathan was outstanding and worked with me to get everything set for him to move there. Jonathan went above and beyond expectations, making himself available and responding to every request. The transition was easy and my cousin is adjusting nicely. He is taking advantage of the many activities at The Village and I am glad to be able to keep up with them on Facebook. Thank you Jonathan and The Village at Brookfield Common for being there at a difficult time for our family.
We recently moved my aunt in to this facility. Our point of contact, Jonathan, was wonderful and always answered any questions or concerns we had. The facility itself is beautiful as well. After meeting with my aunt's care team, I can tell that she will be well cared for. I also loved how the staff knows the names of all of the residents and can connect with each one about something meaningful to them. This is my first experience with an assisted living facility, but I am very happy with what I've seen so far.
The people that worked there (nurses, aides, cleaning crew, receptionists) were very good, but horribly understaffed. The care my mother recived there was adequate at best due to there not being enough people to care for all of the residents. My mother passed away 6 months ago and I'm still getting erroneous bills from Brookfield Commons. I can't get a response after numerous e-mails and phone calls. I guess once they're not receiving your money, they forget all about you.
I’m incredibly frustrated with their lack of communication for our loved one. It is a beautiful facility but if you are looking for staff to respond in a timely manner, forget it! I would highly recommend looking somewhere else.
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