14701 River Walk Way, Woodbridge, VA 22191, United States
Roaches. 2 months ago an apartment near me was sprayed for roaches, which caused them to flee into other apartments. Mine included. I informed them within days of that treatment and was told that they treat biweekly. I informed them that I won’t be able to put my animals away due to being out of town for the upcoming date, so I scheduled myself for the next treatment (a month after I reported the problem). My previous place would have scheduled someone to come address the issue ASAP and not wait until the next treatment, I wish they did that here. Apparently, they gave me the wrong date, and confirmed the wrong date because we didn’t know it was the wrong date until 5:30 pm of the date we took off and expected someone to be there. I called and made sure we were on the list for the correct date (next day), only to get a call that day saying they weren’t going to be able to treat due to the vendor being stuck in traffic, but they would tell me the next available date/rescheduled date. I never received an update, so we asked to be put on the next schedule (which according to the biweekly schedule should be the 20th) but are now being told the next date isn’t for another week because they are scheduled every 2nd/4th Tuesday. Long story short, roaches are spreading and action is not being taken and there’s no one seems to be on the same page about the treatment schedule.
Read More ReviewsRoaches. 2 months ago an apartment near me was sprayed for roaches, which caused them to flee into other apartments. Mine included. I informed them within days of that treatment and was told that they treat biweekly. I informed them that I won’t be able to put my animals away due to being out of town for the upcoming date, so I scheduled myself for the next treatment (a month after I reported the problem). My previous place would have scheduled someone to come address the issue ASAP and not wait until the next treatment, I wish they did that here. Apparently, they gave me the wrong date, and confirmed the wrong date because we didn’t know it was the wrong date until 5:30 pm of the date we took off and expected someone to be there. I called and made sure we were on the list for the correct date (next day), only to get a call that day saying they weren’t going to be able to treat due to the vendor being stuck in traffic, but they would tell me the next available date/rescheduled date. I never received an update, so we asked to be put on the next schedule (which according to the biweekly schedule should be the 20th) but are now being told the next date isn’t for another week because they are scheduled every 2nd/4th Tuesday. Long story short, roaches are spreading and action is not being taken and there’s no one seems to be on the same page about the treatment schedule.
**Would not recommend moving here 💔** Below is my initial review that I posted with old management and a few updates from when they first took over. I’m really sad bc it sucks to live here now. The front office asst. manager Kirsten is always dry, if not rude, for some reason (in person and via email). Cindy, the manager is more professional but not as attentive or kind as the old manager was. The young man, Thomas, at the front has improved tremendously, though. I was trying to give them time to improve because I know it’s not always fair to compare a new team at a new property to the old team. However, I then remembered that the Bell Stonebridge management team was actually new when I moved in too! And they were soooo amazing. From the office team to maintenance to the cleaning ladies. So I’m not sure what the issue is with them. Cleanliness has dropped significantly. Gate key pads are faulty. Trash cans on the outside of the property are overflowing. The numbers on the elevator buttons fell off? And it’s just a bunch of little things that don’t justify the rent here. I’m experiencing an issue now with paying on the resident portal and it’s just another inconvenience to add to the list. I’ve been here for 2 years and now I have to consider moving yet again. **New Management as of Aug/Sept 2024** Pros: ~ Super convenient location! I’ve never walked so much when completing errands. I’ve even been able to walk across the street to go to the dentist. ~ Clean apartments with modern fixtures and appliances ~ Several courtyards with abundant outside seating ~ Beautiful clubhouse area overlooking the pool ~ Package lockers ~ Large windows Minor Cons: ~ New ownership so there’s a new management team. I think the maintenance guys and cleaning ladies must be new as well. ~ No ceiling fans ~ They have 2 Mac workstations in the clubhouse, but no printers. You have no ability to print documents after the leasing office closes. ~ For some reason you can’t stay in the club house area after 10 pm. This applies to students studying or simply sitting in the area without being involved in an event of any kind. ~ Gate access keypads are dead at times which is a minor security issue, but since the area is safe, it’s just annoying. ~ The dog area is listed as a “large bark park” on the website and it is not. The shaded coverings are non existent. The wood chips you see in the online photos are also non existent. It’s just dirt on the ground with gravel remnants. It’s been like this since last summer when I moved in. Major Cons: ~ SPIDERS in the warmer months. There was one hanging above my clothes from the shelf in the closet. I also came home to one on my headboard above my pillow. It’s mainly daddy long leg spiders but some smaller ones too. I saw about 2-4 a month last summer. The pest control guy said anything that he sprayed down would actually attract more to kill them so I refused and just started spraying peppermint oil and that seemed to work. ~ Security and building access. From July until about Sept/Oct 2023 there was no key fob required to access the building. Fortunately we have secured doors at every entrance now! However we don’t have a call box, so if anyone needs to access your building for food delivery, dog walking, or visiting, you’re SOL if the leasing office is closed. This has been the worst thing about this place. It’s been an “in progress” project since I moved here but the parts keep getting back ordered so still no call boxes yet. ~ Cleanliness has been lacking; trash rooms are a mess and smell terrible; dogs pee in elevators and doesn’t get mopped up for days; half of the doggy bag stations have no bags and/or are overfilled
This is such a wonderful place to live! After moving from out of state, the management team truly makes this feel like home. They are transparent and communicate in an effective manner to share the good as well as challenges that come communal living. Stephen leads with consistency and a passion for his work. Janelle brings a spark to the community with her thorough and personalized approach to management. Rico leads with distinctive style and gives individualized attention to each person/family. Officer Terry is responsive and fun in helping keep us safe and secure. Finally, our maintenance team can’t be beat. They are always ready to help and never make you feel like it’s an inconvenience. Plus, the location can’t be beat. I am so grateful to live in this amazing community!
I am a disabled veteran. My mother and I moved into Bell Stonebridge November 2023. We absolutely love living here! From day one, Stephen and his staff have been professional and extremely accommodating. I asked Stephen if he had personally chosen the staff. I wasn’t surprised when he responded, “Yes.” It makes perfect sense. The Bell Stonebridge staff is a reflection of Stephen. Leadership trickles down, not up. So, if I can only write one review per year I would like to give Stephen a glowing review. And yet, he could not do it without his amazing team: Janelle, Rico, Milton and Carlton. If I’ve missed someone it’s simply because I haven’t met them yet. Stephen has created an All-Star team and we are grateful. Monika M. Pickett Freddie M. Porter
Living in Bell Stonebridge is such a delight. It’s quiet and pleasant! Janelle is amazing, friendly, efficient and so hard working! Every time I need anything she’s always helpful. So grateful! I also love that the maintenance team is always so responsive and helpful. I had my A/C stop working, called it in and Joell Campos arrived 30 mins later. He was able to fix it and made sure everything was working perfectly. He was so efficient and awesome (especially for a late night maintenance call) I would highly recommend living here. Service is top notch. Special shout out to Terry cuz always keeping everyone safe 💯
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