6741 Ciscayne Pl, Charlotte, NC 28211, United States
The Sanctuary was a blessing for my mother—and, in turn, for our entire family. The staff was attentive, compassionate, and dedicated to providing personalized care. What sets it apart is its warm, home-like environment that fosters both comfort and well-being. The excellent caregiver-to-resident ratio ensures individualized attention for residents, along with meaningful engagement with family. If you're seeking a supportive, well-run memory care home for your loved one, I highly recommend The Sanctuary.
Read More ReviewsThe Sanctuary was a blessing for my mother—and, in turn, for our entire family. The staff was attentive, compassionate, and dedicated to providing personalized care. What sets it apart is its warm, home-like environment that fosters both comfort and well-being. The excellent caregiver-to-resident ratio ensures individualized attention for residents, along with meaningful engagement with family. If you're seeking a supportive, well-run memory care home for your loved one, I highly recommend The Sanctuary.
I cannot begin to explain how amazing the Sanctuary is. Our experience was above and beyond in every regard. We had a horrible time with three previous facilities with the staffing ratios and overall uncleanliness/smell. I had honestly lost all hope for finding a home like environment for my dad with exceptional care. The Sanctuary goes above and beyond on every level, the staff was extremely caring and actually took the time to understand dementia as a disease separate from the person. The level of compassion and dignity was something that separated The Sanctuary from the other corporate facilities. I had so much peace knowing the staff was caring for my dad especially in the final days. I am forever grateful for finding such a unique place here in Charlotte. You can't go wrong with The Sanctuary; its exceptional.
The Sanctuary provides compassionate care in a clean and inviting environment. Our mother has been a resident for just over a year and we cannot be more grateful for the care and services she has received. The Sanctuary allows her to maintain a sense of independence in a safe, social and loving home despite her progressing dementia.
The Sanctuary was instrumental in providing the conduit for my husband to retain a parent-child relationship. The stress of caretaking being removed from his plate allowed him to focus on simply enjoying time with his father and giving space for a re-establishment of a loving and caring relationship. The Sanctuary was very communicative and empathetic in coordinating care even after he was moved to hospice.
This facility is very nice and well kept; however this was not a good fit for my father. If your loved one is ok with sleeping a long time at night and can verbally speak their needs as well as take care of themselves in many ways, then this will be a good fit for them. They expected my father to stay in bed for 12-16 hours overnight and into the morning. There is only one staff member from 8p-8a and one of the nine days he was there the second person did not show up until 9am. No one seemed to be alarmed by this. The owners are not permanently local, but they do communicate regularly with the family members and staff. We were overcharged and when brought to their attention, they did not acknowledge this. Please make sure you do your research and have clear communication with the facility before placing your family member into this home. I would not recommend.
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