6140 SW Boundary St, Portland, OR 97221, United States
I updated my rating. Last week after posting this I received a call from the CEO and director of Cedar Sinai Park and Rose Shnitzer Manor. They were kind and apologetic. They did their best to make amends and offered to reconsider my mother's case. But even after a half hour conversation, I was not convinced that I was hearing the entire story as to what happened and how it happened. The CEO of CSP was out of the loop. That I understood since she would not be involved in day to day management. But the director of RSM was in the loop, was copied on emails during the process and is the direct supervisor of the folks that denied my mom. That part of the story seems incomplete. Original Review: I have never been more disappointed in a non-profit institution. My, mother, an 84 year old Jewish woman, who currently lives in an assisted living apartment in northern California wanted to move here. My brother and other family live in Portland and my mother wanted a change in scenery and to live in a a Jewish facility. She is able to pay the full price. Her level of care at her current facility is far below what places like this offer. My brother and myself toured the facility. We met with the folks that run it. Once my mother decided she wanted to make the move we invited Rose Schnitzer Manor to contact my mother's current facility. The management of where she is now said it is common and traditional for assisted living facilities to talk to one another when a resident is looking to move. We set had her doctor provide all of the required medical records. We set up a Zoom call assessment for my mother. The week after the Zoom call we were told that the management of Rose Schnitzer Manor had concerns that my mother needed more care than they could provide. They listed two specific reasons. We countered that both of those reasons were incorrect and explained that her current facility was not providing those services. We arranged a care meeting at her current facility and had them update her care plan. We forwarded this plan to Rose Schnitzer Manor and again invited them to contact the management of her current facility. A few days my brother received a denial from them explaining that they could not accept her. The letter was offensive at best. They made huge assumptions that they had no business making. They doubled down on not being able to do what she needs even though she does not need the services they cannot provide. They said that they felt the move from California to Portland would be too stressful for her without having any evidence of this or the expertise to declare this. They were worried that after a time there she may need more care than they could provide. Yes, I am sure many older residents of facilities such as this may at some point need more care and when they do they move to a skilled nursing facility. Not sure how this was relevant. And they never contacted her current facility. My brother wrote a thoughtful email to Rose Schnitzer Manor explaining that we felt this decision was not warranted. We asked that they reconsider. That email was sent two months ago. They never even had the courtesy to respond. Every professional in the assisted living field that we have told this story to, both in Oregon and California, are baffled by their behavior, lack of response and decision to not take our mother. Shameful.
Read More ReviewsI updated my rating. Last week after posting this I received a call from the CEO and director of Cedar Sinai Park and Rose Shnitzer Manor. They were kind and apologetic. They did their best to make amends and offered to reconsider my mother's case. But even after a half hour conversation, I was not convinced that I was hearing the entire story as to what happened and how it happened. The CEO of CSP was out of the loop. That I understood since she would not be involved in day to day management. But the director of RSM was in the loop, was copied on emails during the process and is the direct supervisor of the folks that denied my mom. That part of the story seems incomplete. Original Review: I have never been more disappointed in a non-profit institution. My, mother, an 84 year old Jewish woman, who currently lives in an assisted living apartment in northern California wanted to move here. My brother and other family live in Portland and my mother wanted a change in scenery and to live in a a Jewish facility. She is able to pay the full price. Her level of care at her current facility is far below what places like this offer. My brother and myself toured the facility. We met with the folks that run it. Once my mother decided she wanted to make the move we invited Rose Schnitzer Manor to contact my mother's current facility. The management of where she is now said it is common and traditional for assisted living facilities to talk to one another when a resident is looking to move. We set had her doctor provide all of the required medical records. We set up a Zoom call assessment for my mother. The week after the Zoom call we were told that the management of Rose Schnitzer Manor had concerns that my mother needed more care than they could provide. They listed two specific reasons. We countered that both of those reasons were incorrect and explained that her current facility was not providing those services. We arranged a care meeting at her current facility and had them update her care plan. We forwarded this plan to Rose Schnitzer Manor and again invited them to contact the management of her current facility. A few days my brother received a denial from them explaining that they could not accept her. The letter was offensive at best. They made huge assumptions that they had no business making. They doubled down on not being able to do what she needs even though she does not need the services they cannot provide. They said that they felt the move from California to Portland would be too stressful for her without having any evidence of this or the expertise to declare this. They were worried that after a time there she may need more care than they could provide. Yes, I am sure many older residents of facilities such as this may at some point need more care and when they do they move to a skilled nursing facility. Not sure how this was relevant. And they never contacted her current facility. My brother wrote a thoughtful email to Rose Schnitzer Manor explaining that we felt this decision was not warranted. We asked that they reconsider. That email was sent two months ago. They never even had the courtesy to respond. Every professional in the assisted living field that we have told this story to, both in Oregon and California, are baffled by their behavior, lack of response and decision to not take our mother. Shameful.
THEY DO NOT CARE..... this is coming from a rideshare driver that had to pick up a resident there, Hear me out...... So i got a request on a pickup, upon arriving he was in a wheel chair... they requested a rideshare! not a specialty wheel chair accessible ride for him, He said he didn't want to be late so i helped him in my small compact car and put his wheel chair away, Lady nurse that was there to send him off was on the phone not even helping, waved me off no nurse accompanied us to help him at his appt, we go on to his dental appt, Upon arriving in the middle of downtown Portland for his appt in 12th story building what do they expect me to do just drop him off in the sidewalk middle of downtown and leave?? I called the dentist office and asked if they had a nurse or someone to help us get him up to his appt, waited for them to show up and boy was my blood boiling seeing how he was treated, He's a world war veteran! hurt my heart just seeing that. Mosche you deserved better and hope someone from your family will see this.
Lovely hike
Great people.
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