401 E 20th St, Covington, KY 41014, United States
The worst place to even consider for a loved one. My mother was placed for rehab there and she wasn’t given her medication for the 40 hrs she was there. We had to go home and get it for her. Her pee bag was not emptied at all during her short stay. The place was outdated and disgusting. Her call light was on for hours for water which was a pitcher filled out of the sink. We literally went and wheeled her out of that place and took her back to the ER to get her admitted and placed somewhere else. The place needs to be shut down.
Read More ReviewsThe worst place to even consider for a loved one. My mother was placed for rehab there and she wasn’t given her medication for the 40 hrs she was there. We had to go home and get it for her. Her pee bag was not emptied at all during her short stay. The place was outdated and disgusting. Her call light was on for hours for water which was a pitcher filled out of the sink. We literally went and wheeled her out of that place and took her back to the ER to get her admitted and placed somewhere else. The place needs to be shut down.
I’m just hear to say if I could I wouldn’t give this place no stars at all, there call lights are not working, they are having the residents ring a bell for help, also they DO NOT CHECK ON their RESIDENTS like they are suppose to. My grandma was only thier a few days an now she has ended back on the hospital an that’s where she will stay until she is ready to come home. She was suppose to be at this place for REHAB a she didn’t do a bit of REHAB. They left her lay thier to die, she could get to the bathroom on her own but could not get up on her own due to the toilet was so so low. My heart broke for her an her roommate so bad. I’m a STNA myself an let me just say the staffing we dealt with DID NOT do thier job at all. Very very sad! I WOULD NOT PUT MY DOG in here! I hope a pray this place gets thier act together soon an start caring for thier residents! O an one last thing she got sent to the hospital an they packed all her belongings up as soon as she was sent to the er wat a joke, they didn’t even know if she was gonna be admitted or brought back there! But my family an I put our foot down an my grandma will not be going back here! My heart is just so broken for the residents that are bed ridden. They are being neglected every way possible. I watched them bring in food trays sit them down an they sit down an get on their phone didn’t even try an feed the resident at all sooo sad! The director of nursing was good but the nurses an the STNAS we dealt with were a JOKE. Besides the two young lady’s I dealt with today to get my grandmas belongings they were two caring woman I wish they would of been the two to care for my grandma we may of not ended up in the situation we’re in now if she had caring staff.
My husband was admitted from the hospital to the rehabilitation and skilled nursing floor about a week ago. There were some issues at first and the food definitely needs serious attention but the staff took our concerns seriously and acted on them promptly. The staff through the week is very competent and caring though the some of the weekend staff are less friendly or involved with their patients. Family follow up is a must but that is only because a lot of these patients can’t advocate for themselves and the staff cannot be with each individual for hours at a time. My husband has been disabled for more then 20 years now and has been in rehab as well as the hospital often but, when asked, he said he was fine staying at the Pavilion for the remainder of his care. I stress though that family must be involved to ensure the best care possible.
We come down every other month to have a Sunday School class with some of the residents. Miss Sue does such a wonderful job getting everyone prepared and in place. She is truly a saint!!!!
My mother in law was a patient here and received excellent care. The staff was kind, considerate, and very compassionate. The activities department went above and beyond with the "Mother's Day Tea". This made her stay extra special!
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