1 Glenshire Ln, McKeesport, PA 15132, United States
Had to move my mother to a personal care home in March of this year. Visited 12 facilities. Chose the palms. It was difficult for my mother to go from independent living to personal care and living in 1 room. Staff worked very hard to make my mother feel comfortable. The place is clean, even a small private room is a good size. Staff keeps in touch with me on a regular basis. Several employees have really made an impact on my mother and myself. Candice and Craig whom I believe are upper management. Hard working staff members lee Lee, Jackie, Marie, Dominique, a.j., Sherry and Cheryl. The very pleasant lady that answers the phone who's name I can't remember is always so pleasant. It is always hard to make the decision to move a loved one into the care of others. I feel good about the decision I made and I feel positive that my mother is safe and that good, caring people are watching out for her.
Read More ReviewsHad to move my mother to a personal care home in March of this year. Visited 12 facilities. Chose the palms. It was difficult for my mother to go from independent living to personal care and living in 1 room. Staff worked very hard to make my mother feel comfortable. The place is clean, even a small private room is a good size. Staff keeps in touch with me on a regular basis. Several employees have really made an impact on my mother and myself. Candice and Craig whom I believe are upper management. Hard working staff members lee Lee, Jackie, Marie, Dominique, a.j., Sherry and Cheryl. The very pleasant lady that answers the phone who's name I can't remember is always so pleasant. It is always hard to make the decision to move a loved one into the care of others. I feel good about the decision I made and I feel positive that my mother is safe and that good, caring people are watching out for her.
The care at the Palms was horrible.Rude and understaffed .Did not get my medications as prescribed repeatedly was denied my inhaler numerous times.i have severe copd and needed to use my inhaler Denied my prescribed medication repeatedly The food was not good and residents went to bed hungry on many occasions I shared my food with residents.The windows and window sills were dirty.No air conditioning in rooms as it is turned off til May or June I was told.On numerous occasions good was served by hand . Unqualified people took blood glucose in residents room. You are not given a key to your room and not allowed to lock your door.Ib several occasions items were stolen from my room Reported and nothing was done.ckeani g crew came in your room in middle of the night no privacy Little or no entertainment provided.Residents walk around in soiled pants never being changed Very smelly would not recommend The Palms to my worst enemy
My father was there last year. He was on hospice care which they refused to comply with. The care was so poor, I got an apartment and moved in with him
I usually never write reviews but I feel the public needs to know where they could potentially be sending their own loved ones. If I could give 0 stars I would. After being advised to place my mother here, I was completely unaware of how unprofessional the inner workings of this facility was. I cannot stress enough, DO NOT SEND YOUR LOVED ONES HERE! My mother was here for only a few weeks, and within that short time period, she was assaulted by another resident who was placed in the same room with my mother only three days prior. They neglected to have both room phones working, and when trying to call out to family, the woman tried to barricade the entryway to their room with her personal wheelchair. Once my mother had gained access to her room she tried to call home, when the resident came up behind her and proceeded to punched her in the chest... Prior to these events, upon this resident being relocated to my mother's suite, she had demanded that tv's should not be utilized. The staff do not monitor nor protect residents from these horrid interactions. Nor do they evaluate the compatibility for rooming residents together. Staff members yell at you when trying to report incidents. They falsify what is being reported without being present on scene during these horrendous acts. It is beyond shocking that workers who yell at residents are still being employed at this establishment. Management does not fall far behind the staff, as they too are unsupportive and provide no assistance in protecting our loved ones. In modern times you are not allowed to simply assault someone and get away with it. They had no care in the world for what had occurred, I only wish I had better advisement in choosing a location for my mother. Please be warned what can occur in this facility...
My mother was there for 2 months and loved it. The staff was so thoughtful and kind and very efficient. She loved it there. All she does since she's been home is talk about it. She loved the activities, too, especially Mikey D!! Thanks for taking good care of her.
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