3260 McMullen Booth Rd, Clearwater, FL 33761, United States
My oldest and dearest friend was a resident at The Landmark for about a year. The setting is lovely, and the building is airy, clean, spacious and bright. All the staff have been kind, caring, and compassionate . In her final days they took such incredible care of her and made her feel loved. Then after she passed away, the executive director gave us every accommodation to find a new home for her pets and to get her apartment organized and cleaned out. I just cannot speak highly enough of The Landmark and their incredible staff. They made a difficult and sad situation bearable and made every provision for my friend's comfort..
Read More ReviewsMy oldest and dearest friend was a resident at The Landmark for about a year. The setting is lovely, and the building is airy, clean, spacious and bright. All the staff have been kind, caring, and compassionate . In her final days they took such incredible care of her and made her feel loved. Then after she passed away, the executive director gave us every accommodation to find a new home for her pets and to get her apartment organized and cleaned out. I just cannot speak highly enough of The Landmark and their incredible staff. They made a difficult and sad situation bearable and made every provision for my friend's comfort..
The Landmark team of administrators and nursing is not up to par. Our mother needed hospital care recently for a gastritis episode at Countryside Hospital across the street from the Landmark. The next day she was released by her doctor to go back to the Landmark. The case worker and hospital staff called the Landmark continuously all day Saturday to talk with the nurse to schedule her transport back home but nobody would answer the phones. The director and nurses had gone home for the day on a Saturday afternoon. My mom has been sitting in the hospital dressed and ready to go home for 2 days, crying about why she can’t go home. This is unacceptable and the director and head nurse should be ashamed of themselves. This is not how you show care and compassion for the elderly residents. The quality of care is good at the Landmark when they have time to give it. The activity staff and therapy aids are very good but the director and head nurse need to be more hands on with the elderly residents. As of today ( Sunday) our mom is still sitting fully dressed in Countryside Hospital waiting to go home.
Since my grandmother moved into The Landmark, the entire team has extended the highest level of hospitality to make her feel welcome. There are several exceptional staff members and everyone is very friendly. They have regular activities, which my grandmother enjoys. It's a bright, cheery facility that is well taken care of.
My father lived here for 10 months until he passed. The staff was wonderful to him, and us! I volunteered there when he was a resident, and continued after he passed because I grew to love the residents and staff. This Brookdale location is a wonderful home and family to these sweet seniors.
A place like this should have a staff dedicated and willing to care for the elderly that have no choice but to be there. If this were the case the living condition would be acceptable and the residents would be happier. There is no reason why any resident would have bed bugs here unless they were neglected... and that's the truth! Start by hiring staff that have a love and a willingness to assist these people.
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