9300 Civic Way, Prospect, KY 40059, United States
My in-laws moved into The Grand almost two years ago. When they first moved in they were very happy and adjusted well. In the short time that they’ve been there, there’s been a marked decline in quality, with a marked increase in the costs to live there. The place doesn’t seem to be well managed or receptive to the concerns of the community. The staff turns over regularly, the building maintenance has been spotty and they’ve dealt with plumbing leaks, air conditioning issues and the meal service has gone from very good to very bad. It’s a shame because we love the location but due to the issues mentioned will need to look at other options.
Read More ReviewsMy in-laws moved into The Grand almost two years ago. When they first moved in they were very happy and adjusted well. In the short time that they’ve been there, there’s been a marked decline in quality, with a marked increase in the costs to live there. The place doesn’t seem to be well managed or receptive to the concerns of the community. The staff turns over regularly, the building maintenance has been spotty and they’ve dealt with plumbing leaks, air conditioning issues and the meal service has gone from very good to very bad. It’s a shame because we love the location but due to the issues mentioned will need to look at other options.
So disappointed with the decline of The Grand. Moved my parents in 16 months ago and things were great. The building looks nice and it’s a great location but in the short time they’ve been there they’ve dealt with roof leaks, air conditioning breakdowns and water heater issues. The staff turnover has been constant, food is subpar and corporate office keeps raising the rent with no improvement to residents living environment. 9% per year increases for the past few years according to the longer term residents and there are plenty of hidden fees as well. We had high hopes when they moved in but will be looking elsewhere.
We went to The Grand full of anxiety. When Jon our contact spoke with us with such knowledge he lift our anxiety. He knew the correct words to use to help our father in law relax and own moving. Excellent experience!
Gorgeous resort senior living community. Professional and friendly staff. Great Norton Commons location. Clean and beautiful. The food is delicious. Many activities for their residents
I can’t say enough great things about The Grand. Not only is The Grand a beautiful place for seniors to live, but what makes the place wonderful is the caring staff. We toured The Grand and worked with Jon who was so kind and helped us every step of the way!
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