1 Harvest Cir, Lincoln, MA 01773, United States
We had a very negative experience with The Commons Skilled Nursing and Rehab facility. Our elderly mother was admitted after a hospitalization with the hope that she could improve her strength enough to return to assisted living. We were told it was a highly sought-after rehab, and the one positive aspect was that she had her own room. However, during the 3 or so weeks she was there, she endured being treated in a dismissive and unfriendly manner by the aides who transferred and assisted her, experienced excessive wait times for assistance, was bruised three times due to awkward transfers and a blood pressure cuff that was too tight, and had one medication error by an on-call nurse practitioner from Mt. Auburn that thankfully turned out not to be serious. The head of nursing at The Commons was fantastic, and besides that error our mother received good nursing care there - thus the two stars. But the rest of her experience was very difficult. Even on the day she left, the staff didn’t noticed that the wheeelchair car they’d arranged for her transport never arrived until my mother called me to contact them to ask what was going on an hour after she was supposed to have left. When the vehicle finally arrived 3 hours late, it did not accommodate a wheelchair and she had to be loaded onto a stretcher. When I called to make sure her wheelchair would go with her, since I couldn’t trust The Commons anymore to handle things, I was cut off with a “Ma’am,” as I tried to explain that I needed to be 100% sure that her wheelchair would go with her. At one point, the head of administration thanked me for letting them know what had been going on and said they would address the issues and assured me that, “This is not who we are.” I hope she is right and that they make big improvements. We would not send a family member there again.
Read More ReviewsWe had a very negative experience with The Commons Skilled Nursing and Rehab facility. Our elderly mother was admitted after a hospitalization with the hope that she could improve her strength enough to return to assisted living. We were told it was a highly sought-after rehab, and the one positive aspect was that she had her own room. However, during the 3 or so weeks she was there, she endured being treated in a dismissive and unfriendly manner by the aides who transferred and assisted her, experienced excessive wait times for assistance, was bruised three times due to awkward transfers and a blood pressure cuff that was too tight, and had one medication error by an on-call nurse practitioner from Mt. Auburn that thankfully turned out not to be serious. The head of nursing at The Commons was fantastic, and besides that error our mother received good nursing care there - thus the two stars. But the rest of her experience was very difficult. Even on the day she left, the staff didn’t noticed that the wheeelchair car they’d arranged for her transport never arrived until my mother called me to contact them to ask what was going on an hour after she was supposed to have left. When the vehicle finally arrived 3 hours late, it did not accommodate a wheelchair and she had to be loaded onto a stretcher. When I called to make sure her wheelchair would go with her, since I couldn’t trust The Commons anymore to handle things, I was cut off with a “Ma’am,” as I tried to explain that I needed to be 100% sure that her wheelchair would go with her. At one point, the head of administration thanked me for letting them know what had been going on and said they would address the issues and assured me that, “This is not who we are.” I hope she is right and that they make big improvements. We would not send a family member there again.
The commons is welcoming. The surroundings are warm and comforting as close to a home like feel you can get. My mom was there for a week and enjoyed the food especially. The staff is kind and friendly. Making your stay even more comfortable. Thank you to all. Melissa
First and foremost I want to say that the property is so warming and welcoming. The front desk staff was very attentive when I checked in for my visit. I felt right at home. When I reached my resident in memory care, the atmosphere was welcoming. I found my resident clean and groomed, with a smile on his face. Your organization is doing a wonderful job. I look forward to coming again.
My wife spent six weeks in The Commons in Lincoln, REHAB wing. She was deathly ill when she arrived from Emerson Hospital. It was hoped by all she could make a recovery. The care she received was excellent. I truly can't say enough concerning the warmth, comfort and support of the staff. After her fifth week my wife made the decision to die. The staff's care of my wife during this very difficult time was excellent. She died in her sleep about 5:00 a.m. in no pain and very much at peace. I thank the Commons in Lincoln staff who made her last days so comfortable and for how supportive they were to both of us. I do recommend The Commons of Lincoln. Five stars, at least.
The rehab facility is excellent. Plenty of attentive and friendly staff work to ensure that the needs of clients are met. Rooms are very nice and food is good. Night vs. day compared to understaffed facilities filled with incompetent staff that are more interested in wringing every cent out of Medicare and then showing clients the door when the money runs out. I'd definitely send a relative there or go there myself.
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