9511 Creekview Dr, Baton Rouge, LA 70836, United States
The Claiborne is a beautiful facility. Airy and beautiful. All of the residents were having a great time during my visit. The executive and assistant executive directors were very kind and had the best interests of their residents at heart.
Read More ReviewsThe Claiborne is a beautiful facility. Airy and beautiful. All of the residents were having a great time during my visit. The executive and assistant executive directors were very kind and had the best interests of their residents at heart.
Unfortunately, the only great aspect of the Claiborne for my family was our initial tour. Shortly after our family member became a resident, our confidence in the facility we selected quickly waned as the quality of care, management, and a host of other things were beyond subpar. Putting all emotions aside, I want to state the cold hard facts, which can be verified, of my family's experience at the Claiborne. I’ve listed a few of these experiences in no particular order of egregiousness. Medication was administered improperly. Our family member fell on the floor in the restroom, and because a safety check was not conducted that night, they slept there overnight. Residents would go for extended periods of time eating food that wasn’t nutritious. On several occasions, residents were served a slice of pizza and chips, or meat and bread with chips or a small cup of vegetables. See attached pictures. There was a revolving door of staff members. There was a constant shortage of nurses. Our family member had money stolen from them by a personal care staff member. Personal cleaning items were removed from the room and used in other resident’s rooms. Subjectively speaking, don’t be fooled by the smoke and mirrors when you tour.
The facility was nice, bright and clean. Both Hope and Melinda were very helpful and made us feel at home. Our tour of two units for informative and answered a lot of questions.
The Claiborne is really a beautiful and well kept facility. My mom stayed there briefly a while back after a fall and Keith, the Director, was so very caring and helpful. He really goes above and beyond in caring to meet the needs of the residence there. He was also extremely knowledgeable in helping navigate with the hospital to see that all bases were covered in the transfer of what she would need leaving the hospital. I was also very pleased that the kitchen manager was so accommodating in meeting my mom’s particular diet needs. I would highly recommend The Claiborne and would gladly send my mom there again if needed.
Great visit. All my questions were addressed and answered. The tour was great with all areas shown and explained. All personal were open, professional and personable.
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