117 Post Ave, Westbury, NY 11590, United States
When we realized my dad could no longer live alone and living with us was not enough for him, we turned to assisted living. After months of researching and multiple visits, we moved him into the Bristal Westbury in Jan 2025. One of the things that sold us on this facility was the staff, and after the adjustment period we knew we had made the right decision. The staff is wonderful. They are attentive, kind, and truly know their residents. They know and address everyone by name, know their needs, likes, various personalities, etc. On many occasions including the daily social hour or a special event, directors and staff from all departments can be found dancing, laughing, and engaging with the residents. From the minute you walk in the main entrance, Lamar, Cindy, & Betty greet you at the first desk with a smile and kindness and usually know exactly who you are visiting. Many times I will arrive and they will tell me, ‘Your dad is….,”. Or, ”I just saw your dad…” Rob, the Director of Dining Services can be found sitting at a table conversing and laughing with residents. I have also seen him in other parts of the facility sitting and socializing with residents and their families. Wellness - Schmide, Dir. of Wellness & Yessica, Resident Services Coordinator, along with nurses Sindy & Saskya, and many of the wellness techs who I know by face but unfortunately not all their names, are very attentive to the residents and their families. When addressing my dad’s needs, they know immediately, without having to look at their notes, who my dad is. And I see this when they address other residents as well. Activities staff, especially Dominque & Kayden are wonderful with the residents and their families. They are always upbeat, energetic, and also know all the residents and their personalities. They work very hard to keep everyone happy and engaged. I would expect that most directors of these types of facilities are hidden in back offices, dealing with paperwork, etc. However, not at the Bristal Westbury, Dean the Director of Case Management, Olga the Executive Director, and Maray the Director of Administrative Services all have their offices on the main level, and their doors are always open. My dad is constantly popping in to say hello, thank them, or tell them a story. George the Lifestyle Director is the only one with an office on a different floor, however he can also be found engaging with residents. Once again, my dad can be found poking his head into his office just to say hi. I have met a number of residents who have been living at this location for 3-6 years and that tells me a lot. Not only do you get to know staff members you also get to know other residents and their families. It’s nice when I visit my dad and I’m welcomed by other residents as well as seeing family members of other residents who have gotten to know my dad. Recently, one of the residents celebrated her 100th birthday. It was great to see not just her family but her Bristal extended family. I was happy to be there to help her celebrate! From our first meeting and tour with Laura the Regional Director of Sales and then Michele their Community Relations Coordinator we felt heard and understood regarding my dad’s needs and concerns. All-in-all, we are very happy with our decision to move our dad into the Bristal Wesbury!
Read More ReviewsWhen we realized my dad could no longer live alone and living with us was not enough for him, we turned to assisted living. After months of researching and multiple visits, we moved him into the Bristal Westbury in Jan 2025. One of the things that sold us on this facility was the staff, and after the adjustment period we knew we had made the right decision. The staff is wonderful. They are attentive, kind, and truly know their residents. They know and address everyone by name, know their needs, likes, various personalities, etc. On many occasions including the daily social hour or a special event, directors and staff from all departments can be found dancing, laughing, and engaging with the residents. From the minute you walk in the main entrance, Lamar, Cindy, & Betty greet you at the first desk with a smile and kindness and usually know exactly who you are visiting. Many times I will arrive and they will tell me, ‘Your dad is….,”. Or, ”I just saw your dad…” Rob, the Director of Dining Services can be found sitting at a table conversing and laughing with residents. I have also seen him in other parts of the facility sitting and socializing with residents and their families. Wellness - Schmide, Dir. of Wellness & Yessica, Resident Services Coordinator, along with nurses Sindy & Saskya, and many of the wellness techs who I know by face but unfortunately not all their names, are very attentive to the residents and their families. When addressing my dad’s needs, they know immediately, without having to look at their notes, who my dad is. And I see this when they address other residents as well. Activities staff, especially Dominque & Kayden are wonderful with the residents and their families. They are always upbeat, energetic, and also know all the residents and their personalities. They work very hard to keep everyone happy and engaged. I would expect that most directors of these types of facilities are hidden in back offices, dealing with paperwork, etc. However, not at the Bristal Westbury, Dean the Director of Case Management, Olga the Executive Director, and Maray the Director of Administrative Services all have their offices on the main level, and their doors are always open. My dad is constantly popping in to say hello, thank them, or tell them a story. George the Lifestyle Director is the only one with an office on a different floor, however he can also be found engaging with residents. Once again, my dad can be found poking his head into his office just to say hi. I have met a number of residents who have been living at this location for 3-6 years and that tells me a lot. Not only do you get to know staff members you also get to know other residents and their families. It’s nice when I visit my dad and I’m welcomed by other residents as well as seeing family members of other residents who have gotten to know my dad. Recently, one of the residents celebrated her 100th birthday. It was great to see not just her family but her Bristal extended family. I was happy to be there to help her celebrate! From our first meeting and tour with Laura the Regional Director of Sales and then Michele their Community Relations Coordinator we felt heard and understood regarding my dad’s needs and concerns. All-in-all, we are very happy with our decision to move our dad into the Bristal Wesbury!
Excellent cost-effective assisted living for my mother, who moved in earlier this year. The facilities are kept very clean, and everyone is friendly and polite. Some staff have been there many years--always a good sign!
We toured this facility on a Saturday and the women who gave us the tour showed no respect to our mother. We liked another location of this “chain” but because of this terrible tour where the lady did not show any kindness towards my mother or talk to her at all was kind of appalling. I don’t trust putting a loved one in this facility.
Overmedicates and sequesters residents. This place needs an oversight committee to shut it down. Please don’t place your loved ones here. They’ll be denied care and visitation, a proper diet and physical activity, shoes that fit and hygienic quarters. Your loved one will be in a living nightmare.
The staff at the Westbury Bristal are always friendly, helpful and concerned about your family. Always treated with a smile
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