518 Pleasant St, Framingham, MA 01701, United States
After caring for our elderly cousin for 10 years, the decision to move him to an assisted living facility was one we had dreaded for a long, long time. However, moving him to the Branches in Framingham was one of the best decisions we ever made! The facility itself, which was only opened a few years ago, looks brand new. It is beautifully maintained outside and spotless inside. The restaurant has new, delicious and fun menu items every day, and residents ask for and receive special requests with regularity. The calendar is loaded with activities seven days a week that include exercise classes, crafts, public meetings for the residents, and outings to restaurants and shopping. Our cousin, who had become somewhat of a recluse, is now busy every day and is enjoying his new surroundings and friends. The best thing about the Branches, however, is the staff. The level of kindness they show the residents is absolutely astounding. From management to the restaurant staff, the maintenance crew to the front of the house team and caregivers, we have not encountered one unkind person since we’ve been there. On the contrary, the entire staff is caring and helpful, and truly seem to enjoy what they are doing. We would recommend the Branches to anyone without hesitation and are very grateful for all they’ve done for our family.
Read More ReviewsAfter caring for our elderly cousin for 10 years, the decision to move him to an assisted living facility was one we had dreaded for a long, long time. However, moving him to the Branches in Framingham was one of the best decisions we ever made! The facility itself, which was only opened a few years ago, looks brand new. It is beautifully maintained outside and spotless inside. The restaurant has new, delicious and fun menu items every day, and residents ask for and receive special requests with regularity. The calendar is loaded with activities seven days a week that include exercise classes, crafts, public meetings for the residents, and outings to restaurants and shopping. Our cousin, who had become somewhat of a recluse, is now busy every day and is enjoying his new surroundings and friends. The best thing about the Branches, however, is the staff. The level of kindness they show the residents is absolutely astounding. From management to the restaurant staff, the maintenance crew to the front of the house team and caregivers, we have not encountered one unkind person since we’ve been there. On the contrary, the entire staff is caring and helpful, and truly seem to enjoy what they are doing. We would recommend the Branches to anyone without hesitation and are very grateful for all they’ve done for our family.
My wife and I have a loved one residing here. We are very happy with the general quality of The Branches but are very unhappy with a service provider they utilize for services such as physical therapy and visiting nursing. This organization is Caretenders. We encounter a lot of stress from this organization's inability to effectively communicate their arrival times or appointment cancellations/changes. Residents at assistant living are not always home, they likely have hearing and memory issues. As such, their children often are the go between for health care. Caretenders has continuously, despite numerous outreach from us, been unable to keep us appraised of their schedule. Not only does this cause us difficulty, our loved one experiences a varity of emotional reactions from failed/delayed/changed visits.
My stepfather has lived at The Branches of Framingham for 2 years. It is a pleasant to live in building with nice, albeit small, rooms. The food is very good. The staff always offer to cook something special for him (e.g. salmon) if he doesn't like the menu of the day. They have very caring people-from the receptionist to the aides that take him to his meals. They were extremely accommodating in helping to find him a cat to keep him company and the additional help it takes to keep his cat fed and the litter box clean. He always gets his medications and the aides are quick to come help him when he presses his call button.
We moved my father in about 3 months ago, coming from a Memory Care facility in another town nearby where we had a very poor experience for him. The Branches staff made the transition into their "Harbor" facility very smooth, quick and easy for us. The accommodations are clean, modern and well designed and the staff are all incredibly kind. The differences between the two facilities my father has lived in are night and day, and we are very happy with The Branches and also relieved to have him nearby to where we live. The thing I love the most is how welcoming the community is. They truly encourage the family of residents to be an active part of their family member's life and treat the facility as they would their loved one's home. That has made a remarkable difference to all of us who love my father. There has been a small bump or two along the way but all in all I am most impressed with the professionalism of the management and care staff and feel that I can trust them - which to me, is the very most important thing. I would recommend this facility for Memory Care. I can not attest to the Assisted Living services and accommodations.
Branches of Framingham is somewhere that I would send my love ones. There is a strong sense of community and the staff are very protective of their residents.
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