245 E Main St, New Albany, OH 43054, United States
I have so many wonderful things to say about The Avalon New Albany. Let me start with the amazing staff. From day one Sharon greeted me with a charming lobby sign welcoming me, then she listened to my Dads needs and met every one of them. We found a perfect one bedroom apt for my Dad and she made each and every step as easy as possible. I not only found a wonderful home for my Dad, I also made a friend. She’s amazing. Then Colleen stepped in and got all the paperwork organized and was first in my Dads room to welcome him and give him a tour . Ken stepped in and helped me solve a small key issue even though it was outside of his responsibilities. He was happy to help. Every resident has been kind and welcoming. The facility is exceptionally clean. Prior to my father moving in he needed a nurse from the facility to evaluate his needs. Because of mobility issues my father was unable to have that done in Columbus. Nurse Jacque drove the 2 hours to Cleveland on a Saturday to accommodate my Dad. I was shocked by that level of commitment. Every person I tell can not believe that was done for my Dad. Every aid, every nurse, every dining room worker and every maintenance helper has been top notch. The Avalon New Albany has far exceeded every expectation I had they have allowed my Dad to stay in his routine, they have accommodated any request, I trust them fully with my sweet Dad!
Read More ReviewsI have so many wonderful things to say about The Avalon New Albany. Let me start with the amazing staff. From day one Sharon greeted me with a charming lobby sign welcoming me, then she listened to my Dads needs and met every one of them. We found a perfect one bedroom apt for my Dad and she made each and every step as easy as possible. I not only found a wonderful home for my Dad, I also made a friend. She’s amazing. Then Colleen stepped in and got all the paperwork organized and was first in my Dads room to welcome him and give him a tour . Ken stepped in and helped me solve a small key issue even though it was outside of his responsibilities. He was happy to help. Every resident has been kind and welcoming. The facility is exceptionally clean. Prior to my father moving in he needed a nurse from the facility to evaluate his needs. Because of mobility issues my father was unable to have that done in Columbus. Nurse Jacque drove the 2 hours to Cleveland on a Saturday to accommodate my Dad. I was shocked by that level of commitment. Every person I tell can not believe that was done for my Dad. Every aid, every nurse, every dining room worker and every maintenance helper has been top notch. The Avalon New Albany has far exceeded every expectation I had they have allowed my Dad to stay in his routine, they have accommodated any request, I trust them fully with my sweet Dad!
The Avalon of New Albany has been a great place for my dad on the memory care floor. They all made is transition very smooth and less stressful. The staff is great!! Sharon in the sales team and Adrienne the activities coordinator for the memory care have been very responsive and are awesome. THANK YOU !!
I have been very impressed with Avalon from the first appointment with Sharon. Sharon was so knowledgeable and kind as well as Nicole. The care has been wonderful from the entire staff. The maintenance man, lunch staff, aides, nurses, activity director and administration have all been wonderful! I feel like my Mom is happy and safe here at Avalon. It is a huge relief to know how well Mom is cared for.
My mom was recently moved to The Avalon in New Albany. I have to say, that I am very impressed with them. From the very first interactions with the staff, deciding and planning the move, they have been amazing. They are friendly and attentive to mom's needs. They are proactive, keeping me informed of any questions/issues/concern that has arisen. The facility itself is very cleaned and maintained. The staff being incredibly helpful getting mom in and set up in her one bedroom. Mom generally like the meals, with a nice variety. All in all, I really like this place. I can see me utilizing it if I ever get to needing to be in Assited Living. A thankful son.
Overall management staff are patients advocate and caring. Activity director, plant operations, kitchen, human resources, marketing / move in coordinator and executive director appears to have one goal, “make Avalon safe and fun assisted living place”. Food quality and variety are outstanding. More empathy and timely help from some of the nursing and aid staff could make The Avalon of New Albany a 5+ stars facility.
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