3700 Sturbridge Ct, Hilliard, OH 43026, United States
My mom was admitted after a hospital stay. In 93 years she had always lived at home. We were worried about her not having her usual 24/7 family care. The staff are kind, warm, respectful and friendly. The aides are amazing with her and it was like she had a bunch of grandkids taking care of her. She had loving staff and hospice by her side throughout her last days. I highly recommend The Ashford.
Read More ReviewsMy mom was admitted after a hospital stay. In 93 years she had always lived at home. We were worried about her not having her usual 24/7 family care. The staff are kind, warm, respectful and friendly. The aides are amazing with her and it was like she had a bunch of grandkids taking care of her. She had loving staff and hospice by her side throughout her last days. I highly recommend The Ashford.
I would give NO stars if I could. People are nice, but I going care and lack of response when I ask for assistance. If it happens, it happens weeks later when matter is no longer an issue. They lie when you admit your parent or loved one about things, then say they don’t have what you asked for. All they do is hound you for your money and threaten collections but don’t want to answer your questions. All the answers I received were, “we don’t do that here, or I don’t know”. Horrible customer service in that sense. But when in facility, everyone is kind and (relatively) helpful. THEY JUST WANT YOUR MONEY!!!
My mother moved into the Ashford recently and we LOVE it! Not only is it a beautiful place but it's the perfect size, not overwhelmingly large yet big enough where you have a strong community with everything you need. You're always greeted warmly when you enter and we found that there were no hidden surprises - what was shown on the tour lived up to everything stated. We also discovered that even in Independent Living, everyone really looks out for one another, not just the residents but the staff. Any emergency is handled swiftly. We found especially helpful how thorough they were in giving residents a full manual for resources, outlining your every question. It's truly a wonderful place!
Fun events for residents, lack of care and good help, my grandma enjoys being here which is all that matters. The staff looks out for her when they can and that goes a long way. She is 103 and means a lot to our family. I’ve had some issues that are worth sharing. She’s had medical emergencies and as her POA I wasn’t not contacted on multiple occasions. One recent occasion, she was sent to the hospital and nobody was notified in the family, we found out she wasn’t home when a family member went to visit. I voiced these concerns and did not hear back — when I followed up stating I was concerned about not being contacted during medical emergencies, I was told there were other things that needed addressed first. I was also told that somebody else was listed and that was the problem (it was literally a shorter version of my name with still my same contact phone number listed). I was able to contact the regional director who said she would call me back after visiting the facility and I didn’t hear back. When she first moved in, she fell and busted her head on the shower and pulled the emergency string. Nobody came, very grateful my mom was visiting and called 911. Had to search up and down the halls for a nurse. We were told that her emergency alert system in her room wasn’t connected to the nurses station. There have been several occasions where my grandma has waited 2+ hours for her dinner to be brought up and there have also been times where she didn’t receive one at all even after her and myself have followed up. We were told the chef/kitchen is their own area/rules. She is diabetic so it’s very important her meals arrive and within a timely fashion. There is no accountability here and while the facility looks nice, the care is lacking — food isn’t that good. Rent keeps going up, I would check out other options for your loved one.
If you love them don't take them here please keep looking. They took lousy care of my grandmother. They made up a bunch of lies when my grandmother ran out of cash and started relying on Medicaid. Just so they could kick her out.
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