3851 Howard Gap Rd, Hendersonville, NC 28792, United States
The first thing I noticed when I walked into TerraBella Hendersonville is how warm and welcoming the staff is. The Community is bright and clean, the residents are very happy, and the staff really love what they do! I will definitely be choosing this Community for my Grandmother!
Read More ReviewsThe first thing I noticed when I walked into TerraBella Hendersonville is how warm and welcoming the staff is. The Community is bright and clean, the residents are very happy, and the staff really love what they do! I will definitely be choosing this Community for my Grandmother!
Above and Beyond Compassion and Support My family and I had made arrangements for my mother-in-law to become a resident at TerraBella, but sadly, she passed away before she could move in. Throughout this challenging time, the staff at TerraBella went above and beyond to support us and honor her memory. At the end of that very long day, we stopped by to speak with the Executive Director, David Moore, to tell him Mom had passed and as we were talking, we personally asked Mr. Moore if he would speak at her funeral since we didn't know anyone who could lead the service. Without hesitation, he agreed. He lead her funeral and delivered a heartfelt speech with songs that touched everyone present. His presence and words of comfort meant the world to us during such a difficult time. Additionally, the entire staff at TerraBella showed immense compassion and kindness. From the caregivers to the administrative team, everyone went out of their way to support us and ensure that my mother-in-law's memory was honored in the most beautiful way possible. I cannot thank TerraBella and David Moore enough for their exceptional care and support. They truly embody the meaning of compassion and professionalism. If you're considering assisted living for a loved one, I highly recommend TerraBella for their outstanding service and genuine care for their residents and families.
When my mother first moved into Terra Bella there were several things that left me unsure about the facility. Over the course of the last year they have changed a great deal of the staff and I have been very impressed with the improvements in the facility. The staff are caring and kind. They took such amazing care of my mother, and showed her great respect. The staff treat all residents and visitors with the same level of care that they would show to their own family members. I cannot say enough about how much they made her final months so much better. I just want to thank the staff at Terra Bella for thier dedication, hard work and care.
My sister has been here for 3 years and it is wonderful! Tanya Tingly who manages the MC unit is terrific. She is very professional, runs a tight ship and makes sure she and the staff take care of the patients so well. This is a hard job and we appreciate David CEO, Tanya, Savannah and ALL the staff. I am very familiar with MC units in this area and have moved mom several times for problems. We would love to put Mom in the same MC unit as her daughter, my sister, in Terra Bella. ITS GREAT CARE!
I have contemplated on leaving a review but now i feel like i can. My mom and dad were both in this facility starting in May of 2023, mom was fresh out of rehab and still couldn’t walk by herself so I was told they would do every 2 hour check ins, dad got moved to the memory care unit the next day and mom was in with a roommate after that. The first day they were there she was soaking wet from them not checking in like they said or helping her to the bathroom. Things got somewhat better for a little while and then got much worse. She had bruises all over and was on oxygen so when they would take her to the bathroom or the dining room they would take the oxygen off which would deprive her of oxygen and she would get very confused and sometimes combative. Fell twice at least that I know of and once beaten by her roommate. They lost/threw away her teeth and then took over a week for the dr to write an order for soft food diet. And she had dementia so impossible to replace the dentures. Many times we would come out and her bed was completely soaked and had not gotten breakfast. On the day she went to the Elizabeth house the only reason she did was because the social worker demanded it and they said she was so bad because of the morphine which was not true. There is so much more I could list but don’t have the space. She was there 5 short months and lost over 30 lbs and passed away in the Elizabeth house. My dad made it there 8 short months and lost over 20 lbs before passing away in January of 2024. Lost his teeth as well and his room always smelled like pee due to dirty laundry. I will say that memory care takes better care of them but I would say our general time there was a complete nightmare! And so many things that are malpractice and neglect I have talked to several lawyers about as well and I have all my proof with emails, pictures and eyewitnesses
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