3101 Townsgate Rd, Thousand Oaks, CA 91361, United States
Moved our 91 yr old father to Reminiscent Care a year ago and couldn't be more pleased with the kindness and excellent care he has received. Sunrise is beautiful, food is delicious and they keep him busy. Every staff member is upbeat, friendly and communication with our family has always been top notch. We spent a long time touring and researching different Assisted Livings' to find the right fit and am so happy we moved him here.
Read More ReviewsMoved our 91 yr old father to Reminiscent Care a year ago and couldn't be more pleased with the kindness and excellent care he has received. Sunrise is beautiful, food is delicious and they keep him busy. Every staff member is upbeat, friendly and communication with our family has always been top notch. We spent a long time touring and researching different Assisted Livings' to find the right fit and am so happy we moved him here.
I moved my 91 yr old father into Sunrise's Reminiscence (Memory) Care unit in January 2025 and couldn't be more pleased. My wife had done quite a bit of research of the best assisted/memory care facilities in our area and Sunrise made the top of her list. We checked other places out and many looked very nice. However, what stood out was how many of the caregivers had been at Sunrise for many years. The transition for my father was not easy and the staff was incredible at helping him adjust, feel welcomed and the care exceeded our expectations. Moving a parent into a commercial care facility is not an easy decision but often a necessary one. It's been 40 days since my dad moved in and the care he gets from Bina, Yo, Roxanna, Carol, Jon, Alma and others is truly incredible. My dad couldn't be in a better place and I'm grateful for the fantastic care he receives from these lovely people on a daily basis. I would definitely recommend touring Sunrise if you if that time has come for your family.
I cannot say enough about the excellent care my parents received while at Sunrist Wetlake Village. First of all, the Executive Director, Edith, is a skilled and excellent leader, and was always caring and listened to any concerns I ever had with interest and engagement, always looking to find the best solution. The facility is quite beautiful, sunny, and always kept very clean. It smells of freshly baked cookies and fresh air. There is always some fun activity going on and the place has a feeling of warmth and home. The staff and medical team were compassionate and responsive. We were always made aware immediately of any concerns regarding my parents. The kitchen and wait staffs were patient and friendly with the residents.The receptionists were quite friendly and helpful, and I always felt warmly greeted upon my arrival. My father sadly passed away recently and my mom needed to be relocated to a situation that provided more intense and one-on-one care. When my father passed, the staff was so kind and caring with our family and stood at respectful attention as my dad was taken from the facility after his passing. When I returned over the following week to gather his posessions and clean his apartment, I felt truly sad that my time as a caretaker of my parents was over at Sunrise. These people had become like family to me and I truly miss my visits to Sunrise. I cannot recommend Sunrise Westlake Village enough. It was a place of happiness and comfort to my parents as well as to me and my extended family.
Sunrise of Westlake Village was so wonderful to my dad in his final years. They did every single thing right and always with care and kindness. I can't praise the staff and administration enough. Additionally, the communication from Sunrise to me was clear, prompt and consistent. I feel so lucky to have had this facility for my father to live in at the end of his life.
Initially Sunrise Westlake was great, but the director Zak left. Along with that game lousy food, the bus was broken or bus driver changed so no outings, want to dine with your loved one about $30 a head. I tasted the food it was horrible. My biggest complaint is that we transferred my Mom to another facility which was half the cost and 100x better after their $1,000 a month rent increase and my mom was no assistance needed. The problem started with the prorated refund that was due towards the end of November 2024 The, new accounting person and the entire team has no policies or procedures for when a resident moves. Mail wasn’t forwarded the parade. A check was never generated and even the ACH for the monthly rent wasn’t stopped so she was then again charged in December and wasn’t even living there trying to get the money back was a nightmare and still to this day two months later dealing with Heidi at the corporate office in Virginia. It’s a challenge always I’ll get back to you in a day or two and they never do they sent out a check erroneously for the wrong amount and I contacted them to let them know. This is the wrong amount it should be for less. I was told that I would get a call back in two days and a check would be issued at that time. Still a week later nothing now it’s to the point of no return phone calls so Sunrise Westlake is great at getting people in their sales team. Will promise you the moon but when you leave, good luck again, no policies or procedures in place and trying to get back your loved ones money is like pulling teeth. If money is not an issue to you then I guess it really doesn’t matter. Sunrise would be a great place. Many people there do not have family visit and pay the high price they pay for their guilt unlike other members who are very hands-on . Sunrise Westlake needs to take culpability and have policies and procedures in place for when someone vacates my loved one always paid her rent on time and even allowed them to use her apartment as a show model when people would come with an interest to become a resident there my mom did have many good friends there and they were lovely, but Sunrise overall really has disappointed!
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