24 Burlington Mall Road, Burlington, MA 01803, United States
My mother was in the memory care unit here. I wished I had moved her there sooner. The staff on the whole were great. They seemed to really care, provided a greater level of attentiveness to my mother than we had experienced elsewhere, and even mourned with us and comforted us when she passed. My mother had been in memory care at Atria down the street. I couldn’t believe how much more Sunrise provided in services than Atria (like having a nurse on staff for most of the day), and it was even cheaper! There were lots of activities and I loved how well staffed it was. It was so easy to find a staff person when needed. It did feel like the outside, third party hospice nurses ran the show, at times, especially for higher need residents . I called once to ask some questions of the Sunrise staff when my mom was at the end of her life and they immediately passed the phone off to the hospice nurse to answer my question when my question was really for Sunrise. I found that, at the end of my mom’s life, it was extremely helpful having my mom in a place where there were a lot of memory care residents because that meant the third party hospice nurses were there most of the day as well (versus those nurses only being at Atria for a few hours a day), which was a godsend to both my mother and us as she transitioned at the end of her life. We appreciated the pool table and tv room downstairs as well, especially when I brought my children to visit. In terms of the negatives, there were a few disgruntled staff here and there (but honestly, you’d find that anywhere). More significantly, a few misstatements were made to me prior to signing the contract. I think they were innocent but a bit reckless in retrospect. I was told that the room rate would not be increased for us in January. (We signed in Oct.). When I was there to sign the papers, I was informed that was wrong and that promotion wasn’t valid at that time. What was I to do at that point? I later emailed asking if they could make an exception given that it was expressly stated to me otherwise leading up to the signing. The responses back were slow and not what I wanted to hear given their mistake. Additionally I was told a room had become available for my mom and that I could give notice to the facility that she was at. That turned out also to be wrong. The resident didn’t end up moving out, and I was in a very uncomfortable position of having given 30 days’ notice to my mother’s other place, and not having a room to put her into for a period of time. Luckily, it all worked out and they were able to get her into a different room in time, but that put me in an unduly stressful situation, where stress was already excessive. Lastly, parking is very tight there, but there isn’t much they can do about that. Again, I would have moved my mom there in a heartbeat and wished I had done it sooner, but they do need to be more careful about the representations they make to prospective families. Don’t be deterred by their waitlist. It can move more quickly than expected. I hope this review helps someone who has to go through the difficult process of having to find a place for their loved one.
Read More ReviewsMy mother was in the memory care unit here. I wished I had moved her there sooner. The staff on the whole were great. They seemed to really care, provided a greater level of attentiveness to my mother than we had experienced elsewhere, and even mourned with us and comforted us when she passed. My mother had been in memory care at Atria down the street. I couldn’t believe how much more Sunrise provided in services than Atria (like having a nurse on staff for most of the day), and it was even cheaper! There were lots of activities and I loved how well staffed it was. It was so easy to find a staff person when needed. It did feel like the outside, third party hospice nurses ran the show, at times, especially for higher need residents . I called once to ask some questions of the Sunrise staff when my mom was at the end of her life and they immediately passed the phone off to the hospice nurse to answer my question when my question was really for Sunrise. I found that, at the end of my mom’s life, it was extremely helpful having my mom in a place where there were a lot of memory care residents because that meant the third party hospice nurses were there most of the day as well (versus those nurses only being at Atria for a few hours a day), which was a godsend to both my mother and us as she transitioned at the end of her life. We appreciated the pool table and tv room downstairs as well, especially when I brought my children to visit. In terms of the negatives, there were a few disgruntled staff here and there (but honestly, you’d find that anywhere). More significantly, a few misstatements were made to me prior to signing the contract. I think they were innocent but a bit reckless in retrospect. I was told that the room rate would not be increased for us in January. (We signed in Oct.). When I was there to sign the papers, I was informed that was wrong and that promotion wasn’t valid at that time. What was I to do at that point? I later emailed asking if they could make an exception given that it was expressly stated to me otherwise leading up to the signing. The responses back were slow and not what I wanted to hear given their mistake. Additionally I was told a room had become available for my mom and that I could give notice to the facility that she was at. That turned out also to be wrong. The resident didn’t end up moving out, and I was in a very uncomfortable position of having given 30 days’ notice to my mother’s other place, and not having a room to put her into for a period of time. Luckily, it all worked out and they were able to get her into a different room in time, but that put me in an unduly stressful situation, where stress was already excessive. Lastly, parking is very tight there, but there isn’t much they can do about that. Again, I would have moved my mom there in a heartbeat and wished I had done it sooner, but they do need to be more careful about the representations they make to prospective families. Don’t be deterred by their waitlist. It can move more quickly than expected. I hope this review helps someone who has to go through the difficult process of having to find a place for their loved one.
My Mom has been at Sunrise for 6 years now and in that time we have seen 5 exec directors come and go. There is high turnover at all levels and the fees just keep going up even though the contracted activities promised don’t get delivered 7 days a week. Many rooms are vacant too. Some of the staff is superb though, such as front desk, kitchen, and those that clean the facility. If you have a choice, might be time to check out other communities until Sunrise Burlington can hold on to senior staff and right the ship.
My experience was very bad. The major of the care givers is poor. They seem to dislike what the are doing. I was not able to walk and needed special care. The care givers were bothered by my need for bedpan care and I was made to feel uncomfortable ringing for them. There were many days that no one came to my room to check on me. One evening I woke in the middle of the night to find a young man standing in my room. I asked who he was and why was he there. He just turned and laughed. On another occasion I rang for assistance and this same young man appeared. He insisted that I get into a wheelchair and go to the bathroom. He literally pulled me out of bed into a chair. He brought me to a bathroom and stood next to me using very fowl lanage and yelling about my being lazy. Finally I got him to leave by telling him I didn't need this kind of help. He said alright, closed the door, turned off the light and
Beyond friendly staff, clean, and attends to families needs. It has been a smooth transition from living independent to assisted care.
This place was a disaster for my father in law. They were less than compassionate about my FIL’s struggles to adjust to moving there. Rather than help him adjust they gave us a choice of going to memory care (which is was not quite ready for cognitively) or pay for around the clock supervision. The administration cares more about money and covering their butts legally than care. He lasted about six week’s there before we had to move him out. Then his adjustment period had to start over at a much more caring facility. Stay away from this place
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