500 N Columbus Ave, Mt Vernon, NY 10552, United States
I had been inquiring about this type of housing for my parents and from the first meeting Lori Givens was amazing. So helpful, professional and compassionate, she was a wealth of information and her colleagues were just as helpful. The location is beautiful, brightly lit, cheerful and the living areas are very spacious. I appreciated the assistance in trying to find funding for this -- it isn't inexpensive but we all know that - and Lori had some good resources to pass on. Overall, a fantastic experience in getting to know the facility and the possibilities for my parents.
Read More ReviewsI had been inquiring about this type of housing for my parents and from the first meeting Lori Givens was amazing. So helpful, professional and compassionate, she was a wealth of information and her colleagues were just as helpful. The location is beautiful, brightly lit, cheerful and the living areas are very spacious. I appreciated the assistance in trying to find funding for this -- it isn't inexpensive but we all know that - and Lori had some good resources to pass on. Overall, a fantastic experience in getting to know the facility and the possibilities for my parents.
Sunrise at Fleetwood was a “gem” that fell in my lap! I had not been satisfied with my mom’s independent residence for quite awhile. I look forward to a pleasant relationship with Sunrise and my mom lifestyle to be enhanced Oooh and by the way what a PHENOMENAL tour! Kudos to Yolanda so patient, caring and concerned. ❤️
My husband has the best care we could wish for him. The staff is friendly and committed to being as helpful and supportive as possible. We are grateful to Sunrise at Fleetwood which has provided the home and care for him that I cannot.
Choosing Sunrise for my mom was the best choice I’ve made. She feels secure and happy and it’s close to my home. I can’t say anything other then the staff is outstanding, from management to the cleaning crew. It feels like home to my mom and that’s what counts to me.
If you love your loved ones, don't take them here. It is less an assisted living and more an independent living where you have to pay through the nose for sup-par service and little to no response. I was paying $1,000 a month for them to put in my father's hearing aids... they did not. When I had to write them, his care manager copped an attitude. Lai-Loni never returns phone calls or e-mails, but will call you when there is a problem no matter the circumstances. I was called the day after my wedding and told to remove my father by the end of the day. I was charged until the end of the month. When I went back to pick up things for a room I was still paying for, they had already cleaned it out in order to flip it for the next victim. I was told not to pay and wait until a refreshed accounting came in, when it did, I was charged a late-fee that they didn't even have the decency to refund. No one talks to each other. No one listens to your concerns about the needs of your loved ones. It was simply the worst experience. This is after I spent almost $20k for 2 1/2 months of residency.
More Senior Care near Mount Vernon, New York
