3872 Attucks Dr, Powell, OH 43065, United States
StoryPoint Powell assisted living has one goal for your loved ones. To separate them from their life savings. Saying that care is subpar is an understatement. When we would visit my mom in memory care there were regularly serious issues. Food served in memory care was often cold lunch meat on cold bread. Hot food wasn’t fit for a dog. The biggest concern was the CONSTANT turnover with staff and directors. In the short time we kept my mom in this facility there were 5 different administrators and several different nursing directors. Unreported injuries to my mom, neglect with incontinence care, dirty living areas, bad attitude from staff. I could go on. Don’t waste your money here. There are plenty of good care centers in central Ohio.
Read More ReviewsStoryPoint Powell assisted living has one goal for your loved ones. To separate them from their life savings. Saying that care is subpar is an understatement. When we would visit my mom in memory care there were regularly serious issues. Food served in memory care was often cold lunch meat on cold bread. Hot food wasn’t fit for a dog. The biggest concern was the CONSTANT turnover with staff and directors. In the short time we kept my mom in this facility there were 5 different administrators and several different nursing directors. Unreported injuries to my mom, neglect with incontinence care, dirty living areas, bad attitude from staff. I could go on. Don’t waste your money here. There are plenty of good care centers in central Ohio.
Lori is an awesome employee . I told her that my bedroom blind had been broken for a month but maintenance had done nothing. I filled out a maintenance repair request as instructed by the receptionist, yet nothing happened. Lori took it upon herself to get when she needed and she fixed it for me . She’s a wonderful employee 😁
My father lived at Storypoint Powell South (independent living) for over 4 years and then lived at Storypoint Powell North (assisted living) for about a month before he passed away. My father enjoyed living at both facilities. Some positives about both facilities include 1) the staff is extremely kind and truly seems concerned about the residents; 2) both buildings are well maintained with repairs made promptly; and 3) both buildings had a wide variety of entertainment. Additionally, the director of the assisted living building worked me with to quickly to positively resolve a billing issue.
My experience upon entering this facility since the arrival of the new ED, is pleasant and two thumbs up! I experience kind and courteous treatment from staff unlike in previous visits from years past. Because of this new staffing such as the ED, DON, Grounds, and Dietary, I believe that StoryPoint North is on its way to maintaining five star status!
Was greeted with such positivity when I walked in the building. The staff seems happy. The resident seem happy. What a win-win. Props to Porchia, Krystal, Hannah & the team! Lori Benseler, Zusman Hospice
