6330 N Fir Rd, Granger, IN 46530, United States
This is a review I hoped I’d never have to write. Storypoint is the home we found for my mother after she lost the ability to communicate and needs a higher level of care. I toured several places locally and Storypoint seemed like the best of them. And at first, it was. People seemed to care at move in. The staff helping mom with meals and daily activities are great. Then came a weekend where I visited on Saturday, couldn’t make it on Sunday. And when I came back on Monday, she wasn’t there. Turns out they sent my mother to the hospital Saturday night and no one contacted me. After several long conversations it seemed out that someone had transcribed my phone number wrong. But they left my confused uncommunicative mother in the hospital for two days and despite having the tools to let me know (one system had my correct number as well as my email). The head of medical admitted it was mistake but that was basically it. No one contacted me again, there was no explanation of how they could keep this from happening again, no call from the director apologizing. Not even an offer of a reduction in her rent. All of this makes me not trust the administration here. Even if the staff are good and kind. It’s a mess and badly organized. And if I had it all to do over again, I would have found somewhere else.
Read More ReviewsThis is a review I hoped I’d never have to write. Storypoint is the home we found for my mother after she lost the ability to communicate and needs a higher level of care. I toured several places locally and Storypoint seemed like the best of them. And at first, it was. People seemed to care at move in. The staff helping mom with meals and daily activities are great. Then came a weekend where I visited on Saturday, couldn’t make it on Sunday. And when I came back on Monday, she wasn’t there. Turns out they sent my mother to the hospital Saturday night and no one contacted me. After several long conversations it seemed out that someone had transcribed my phone number wrong. But they left my confused uncommunicative mother in the hospital for two days and despite having the tools to let me know (one system had my correct number as well as my email). The head of medical admitted it was mistake but that was basically it. No one contacted me again, there was no explanation of how they could keep this from happening again, no call from the director apologizing. Not even an offer of a reduction in her rent. All of this makes me not trust the administration here. Even if the staff are good and kind. It’s a mess and badly organized. And if I had it all to do over again, I would have found somewhere else.
My parents had been living in an independent living community at another location when my mom’s dementia started getting worse last summer. We looked at three different locations in the Granger area and really liked what we saw at Story Point. Tiffany did an excellent job showing us around and explaining the services they provided. We moved my parents to an assisted living apartment in August. It quickly became apparent that Mom needed more care because she would wander off while my dad was napping and get lost in the parking lot. We ended up moving both of them into a double room apartment in memory care in September. This proved to be a good move for Dad as well because his health was declining quickly and he passed away in November. We moved my mom into a studio apartment in January. We have been very happy with the memory care staff for the excellent care they’re giving Mom and with Tiffany for helping us with all of the moves. Mom has been very happy with the food and with the activities that are provided. Most days when we go to visit, we find her in one of the activity areas. I would definitely recommend Story Point of Granger.
Story Point is my mom’s happy place! The staff and residents provide my mom with a community of friendship and caring each and everyday. She enjoys participating in a variety of provided activities there so she stays mentally, physically, and spiritually engaged. The staff welcomed our family to the facility by extending helpful knowledge and actions which facilitated mom’s transition to her new home. We have participated in many celebrations at Story Point as they create a festive environment for traditional holidays as well as staff initiated events. The assisted living benefits provide helpful care, making for comfortable living. It is easy to communicate with Story Point’s professional staff with any questions or concerns. We have all been treated with respect and kindness, and consider mom’s new friends ours too!
My parents have been a part of the Story Point Granger Senior Living Community for 6 months. As a family, we are very pleased with what we have experienced and see when we visit. The staff are kind and caring and make everyone feel welcome. They have a genuine concern for their residents. There are numerous activities to participate in from sun up until sun down ~ spiritual, social, entertainment, exercise, arts and crafts ~ the list goes on ! The facility is well maintained and cared for both inside and out. Convenient location to the many shopping areas and restaurants in Mishawaka.
My mother was in very poor health physically and mentally before becoming a resident at Story Point. After just 2 months of being at Story Point she is doing so much better. She could barely walk even with a walker but now she walks great without it but still uses it when she leaves her apartment. She loves living there and enjoys and appreciates all of the staff. It is very impressive how all the staff remembers everyone's names and apartment numbers. My mom requires alot of monitoring of her many ailments. She has said numerous times how much the staff checks on her and takes time to talk with her on a professional and personal basis. She says the food is good and she gets more then she can eat. She also enjoys the extra activities that Story Point offers. If you want your elderly loved one to get the best care, do not hesitate to have them become part of the Story Point Community.
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