1616 Huntingdon Pike, Meadowbrook, PA 19046, United States
While I have skimmed through the most recent reviews, I have to be honest about my family’s current experience. We have a family member on the second floor, 2A Pod. They are extremely busy with short staff. I’m there for 6 hours at a time various times of day and days of the week. Our family member is a one on one patient unless they are asleep for the night. Not once have I come in to find them unattended or ignored. Their needs are attended to close to immediately. I have walked the hallways through the entire 2nd floor observing all the pods and patients. The aides who are often contracted take pride in their duties and the patients on their shift. I can’t say enough good about Michelle the charge nurse and the way she runs her unit. I am experienced with these facilities from bottom of the line (Rivers Edge) to the pinnacle of excellence (St. Mary’s, Moss Rehab, Paul’s Run, Christ’s Home). Staffing shortages run rampant throughout the industry. Permanent employees don’t always see eye to eye with contract employees. My unfortunate experience this past Sunday was this: an Aide who was nonstop attending to patients rooms reported she was injured while attending to a patient. She kept her confidence and was only reporting what occurred to request a 2 person assist going forward. About an hour later, some dishes, meal covers, and cutlery fell from the dining cart at the nurses station where trays were being collected post dinner. The same aide who was injured immediately helped her other staff member pick up and clean the mess. The Aides take the time to gather patients and bring them to the activity room seating them where preferred to give them a break from their private room. There has to be enough staff on shift because they cannot just leave them unsupervised. They are provided snacks, drinks, and an activity if they wish and it’s available. The activities director for the entire facility sorted through about 15 boxes of puzzles hoping to find one for residents who had already completed ones they had up to twice already. The look of sadness on her face while keeping her jolly, friendly disposition spoke volumes. If you have time to complain about minor issues; you have a means to offer a solution. Become a part of your loved ones temporary, transitional, or permanent community. They desperately need puzzles anywhere from 15 to 25 large pieces up to 300 or more piece regular puzzles. Any safe activity you can donate will be greatly appreciated: large print bingo, decoration, arts and crafts for all levels, checkers, chess, connect four, matching games, crayons, large print coloring books, etc. The facility is also accepting leftover yarn donations. A volunteer knits throw blankets for patients and residents who are without financial means or family assistance. I am confident that my loved one AND yours is currently being cared for properly. Especially in today’s standards! I have seen far worse where ONLY basic needs are met if they are met. Otherwise staff are on their cell phones or fraternizing amongst themselves. I am NOT in the medical field. Quite the opposite. I don’t tolerate medical gaslighting, lack of knowledge and concern for quality of life, or neglect. I implore you to spend 6 hours at the facility at least twice before you start writing a review without factual evidence and proof to back it up. I would also like to add Diana, night shift Nursing Supervisor, is also exemplary of running a caring, supportive, compassionate, and focused patient floor. I wish you continued success at improving the quality of life for patients in your care. I also wish you all individually the best.
Read More ReviewsWhile I have skimmed through the most recent reviews, I have to be honest about my family’s current experience. We have a family member on the second floor, 2A Pod. They are extremely busy with short staff. I’m there for 6 hours at a time various times of day and days of the week. Our family member is a one on one patient unless they are asleep for the night. Not once have I come in to find them unattended or ignored. Their needs are attended to close to immediately. I have walked the hallways through the entire 2nd floor observing all the pods and patients. The aides who are often contracted take pride in their duties and the patients on their shift. I can’t say enough good about Michelle the charge nurse and the way she runs her unit. I am experienced with these facilities from bottom of the line (Rivers Edge) to the pinnacle of excellence (St. Mary’s, Moss Rehab, Paul’s Run, Christ’s Home). Staffing shortages run rampant throughout the industry. Permanent employees don’t always see eye to eye with contract employees. My unfortunate experience this past Sunday was this: an Aide who was nonstop attending to patients rooms reported she was injured while attending to a patient. She kept her confidence and was only reporting what occurred to request a 2 person assist going forward. About an hour later, some dishes, meal covers, and cutlery fell from the dining cart at the nurses station where trays were being collected post dinner. The same aide who was injured immediately helped her other staff member pick up and clean the mess. The Aides take the time to gather patients and bring them to the activity room seating them where preferred to give them a break from their private room. There has to be enough staff on shift because they cannot just leave them unsupervised. They are provided snacks, drinks, and an activity if they wish and it’s available. The activities director for the entire facility sorted through about 15 boxes of puzzles hoping to find one for residents who had already completed ones they had up to twice already. The look of sadness on her face while keeping her jolly, friendly disposition spoke volumes. If you have time to complain about minor issues; you have a means to offer a solution. Become a part of your loved ones temporary, transitional, or permanent community. They desperately need puzzles anywhere from 15 to 25 large pieces up to 300 or more piece regular puzzles. Any safe activity you can donate will be greatly appreciated: large print bingo, decoration, arts and crafts for all levels, checkers, chess, connect four, matching games, crayons, large print coloring books, etc. The facility is also accepting leftover yarn donations. A volunteer knits throw blankets for patients and residents who are without financial means or family assistance. I am confident that my loved one AND yours is currently being cared for properly. Especially in today’s standards! I have seen far worse where ONLY basic needs are met if they are met. Otherwise staff are on their cell phones or fraternizing amongst themselves. I am NOT in the medical field. Quite the opposite. I don’t tolerate medical gaslighting, lack of knowledge and concern for quality of life, or neglect. I implore you to spend 6 hours at the facility at least twice before you start writing a review without factual evidence and proof to back it up. I would also like to add Diana, night shift Nursing Supervisor, is also exemplary of running a caring, supportive, compassionate, and focused patient floor. I wish you continued success at improving the quality of life for patients in your care. I also wish you all individually the best.
My mother was here for a few weeks and they did great with her. The staff was nice and they really helped her. One of her nurses Elvira was really sweet to my mother. They had her walking out of there and doing things I didn’t think she would ever be doing again.
Staff is helpful and caring in every way Always checking on residents. I do not have one complaint 🩷
Due to covet I was not inside the building. The campus the gardens and the building are very well maintained
Disappointing Experience. My mother was at St Joseph Manor for two and half years. She had extremely deep ties to St Joseph Manor having worked there over 25 years and knowing intimately since the 60’s the nuns and order which founded and ran the facility. My mother loved working and caring for the residents at St Joseph Manor when she served on staff and also in connection with providing private nursing duties. She often volunteered there along with recruiting myself and siblings. Unfortunately, when it was her time to go into the facility her level of care and empathy from staff and management was overall disappointing. While certain RN's, event coordinators, PT's were very good, responsive, and empathetic with plight of my mother, many other support staff members and aides displayed poor attitudes. Top administrators and managers were mostly non responsive and lacked skills to be effective managers. This led I think to the weak aides and support staff caring for the residents. (Oddly I must say accounting was solid; however, when patient care is the primary issue the strength of accounting could not overcome the other negative experiences). Cleanliness was poor and food service was mediocre at best. The overall experience was horrible. Although St Joseph Manor and order of nuns originally had a special place in our family's hearts, I was left deeply disappointed with the experience of this facility and what my mother endured and can not recommend it for a loved one. March 7, 2022 UPDATE Even though St Joseph Manor responded with a conciliatory message to talk to me about comment. I tried three times to contact St Joseph Manor management and the email link they suggested and (Not surprisingly} NO ONE BOTHERED TO RETURN MY CALLS OR EMAIL. The response from St Joseph was pure PR. Incredibly poor communications and management.
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