275 Moriches Rd, St James, NY 11780, United States
The staff at St James Rehab is phenomenal! Everyone from reception, dietary, recreation, SW, Case Mgmt, PT/OT, nursing, nursing assistants are caring, pleasant, professionals who take the time to listen and answer all your questions. I also have to mention an experience we will always remember. My mom had a private showing of her favorite movie in her room! It was set up beautifully giving her room the feel of a movie theater.
Read More ReviewsThe staff at St James Rehab is phenomenal! Everyone from reception, dietary, recreation, SW, Case Mgmt, PT/OT, nursing, nursing assistants are caring, pleasant, professionals who take the time to listen and answer all your questions. I also have to mention an experience we will always remember. My mom had a private showing of her favorite movie in her room! It was set up beautifully giving her room the feel of a movie theater.
My personal experience at St. James Rehabilitation was a very good one. My Mom was there for rehab after a hard fall that made it hard for her to walk. The PT crew Jessica, Jesse, etc. worked with her everyday. All of the Nurses gave her the attention and care that she needed....Sarah, Sharon, Hailey etc. all of them were amazing. The Recreation Dept Evie, Dani, Mike, Jeremy, etc...all work hard to stage events and things to do to make things fun. The Admin/Medical Business Staff, Case Workers, Social Workers, all step up. They always answered or returned any of my calls. Ashley, Lou, Frank, Evonne, Matena, all assisted me through the red tape of things. Yvette and the team at the front desk always greet with a warm smile. So yes for me I feel St. James Rehab does some amazing work with caring for loved ones, which is no easy task but I do feel they rise up and I also feel they do address any issues or concerns if brought to their attention. They entire staff takes time to know all the patients on a personal level, I would witness them greet Mom by her first name every time we were the hallways, no one just walked passed us without a friendly hello. I am grateful for all the help and care that was given to my Mom and I am also grateful for all the time that was given to me to keep my mind at ease through a very difficult time. Thanks to The entire Team at St. James Rehabilitation
I wanted to give no stars but had to check one so I could leave a review. My Mother 81 stayed to gain strength in her legs for being hospitalized for ten days. She also suffers from PD. I had been told that this was a five star facility and that she would get PT several times a day. Well the first day she was evaluated for Pt in am and then literally sat in a wheelchair from 12:00 till 7:30. Received call at 11:07 pm from Janine the RN that my Mom fell out of bed. No rail no bed alarms. An aide walked in and found her on the floor god knows how long she was there before she was found . Their remedy to the situation was placing mats on the floor in case she fell again. Appalled and just outright shocked the next morning I informed the Case Manager that I would be taking my Mom home for lack of care at their facility. I was told at first that would not really be an option due to her diagnosis and I more or less told them it was not an option. Got to rehab at 9:30 paper work was already in progress. Could not locate my Mom in her room went to Nurses station they had no clue they said maybe PT went there one PT said she was suppose to give her PT but did not because she was leaving which was even more ridiculous cause technically she was not even discharged. Finally found her in a wheelchair pushed against a wall so she would not be a fall risk which is even more funny since they had no precautions in place from her falling out of bed. Also room was dirty pills in hallway I told the social worker she picked it up and said she spoke to the nurse and apparently when they open the pills some can fly out . I guess it’s common practice not to pick anything up. Biggest mistake entrusting this facility with my Mom. I thought I was doing the right thing but so far from it . Also administration was standoffish. Ashley director of case management and social work was brief and to the point also on the discharge papers I made my own note as to why I was taking home because of their carelessness. She warmed but it was really just to get to the front door she gave some helpful suggestions for care . Falls are taken very seriously at hospital and facilities this is a state reportable event. No apologies were given except from the Dr who saw her. Which he stated that the system is broken. I have pictures of what the room looked like . Garbage not emptied, bathroom dirty, crumbs on floor and water running in sink. Only wish I took pics of the pill and garbage in the hallway. Staff is not good Nurses not your RN’s you meet in the hospital. Janine was nice. she did answer questions for me earlier in the day prior to my Mom’s fall. This facility is not five star . Always do your research even if people recommend something check them out and call for yourself because things are always changing. The elderly are the forgotten unfortunately.
My father’s amputee care here was beyond expectations. The team also encouraged him to explore creative arts therapy, which helped his spirits. The luxury services made him feel special.
St. James Rehabilitation & Healthcare Center exceeded all expectations. The staff is compassionate, attentive, and professional. My mother received exceptional therapy and support during her recovery. Highly recommend!
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