8911 Reisterstown Rd, Pikesville, MD 21208, United States
Mom has been at Springhouse for 7+ years. Sandra Oliver and her staff work very hard and do a great job despite the seemingly never-ending challenges which arise at an assisted living facility. This year’s Fall Festival for the residents was typical of how Springhouse always tries to enhance the enjoyment and living experience for everyone there, including the staff. By the way, the pie eating contest at the festival was the best!!
Read More ReviewsMom has been at Springhouse for 7+ years. Sandra Oliver and her staff work very hard and do a great job despite the seemingly never-ending challenges which arise at an assisted living facility. This year’s Fall Festival for the residents was typical of how Springhouse always tries to enhance the enjoyment and living experience for everyone there, including the staff. By the way, the pie eating contest at the festival was the best!!
The entire Springhouse Team has been very supportive in helping my mother transition from dependent living to assisted living. The facility is clean and the staff work well together to create a positive environment. I had to relocate my mother from a rehabilitation center to Springhouse in a very short time frame. Ms La'keia Brown, the marketing Director, worked with me to expedite her move.
My mom was at Springhouse for about 6 months in 2024 and they gave her exceptional care while there. The only reason we moved her was to be closer to my wife and I in North Carolina. I wish I could move Springhouse to Charlotte! Shout out to Louis, La'Keia and Louise who I interacted with the most. RIP Sandra!
My mom entered Springhouse after being in two previous facilities. I am impressed with how attentive they are to the needs of my mom. They are very responsive to me which is a pleasant surprise as the two previous facilities were not. I really have no complaints and the only reason I gave it a four stars rather than five stars is the age of the place which can make it look a bit shabby and because I am not terribly impressed with the dining room and the food they offer (but in my experience that is the same everywhere mom has been-it's a tough job to feed a facility of seniors!)
Unfortunately what I was told before signing contract was not met. 2 weeks since becoming a resident and care per contract. Still trying to resolve. Even when telling appropriate staff, constantly get told “will have it addressed, don’t worry, will take care of it” ?! When I check on a daily basis, not taken care of. I find very poor, if any communication among the staff. Maybe a good place if your loved one is independent, but not for someone that’s not!! 😟
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