195 Springbrook Ave, Clayton, NC 27520, United States
Recently I spent 31 days at this facility, and it was, for me, a very, very unpleasant stay. Upon arrival here as I was being admitted, the lady said to me you have very good insurance, and it has approved you for 100 days and we encourage you to use every one of them. They are very understaffed, and you are very lucky if your nurse call bell is answered in less than 30 minutes and sometimes an hour. On my second day there, an aid was asked to help me lift my leg to roll over, but she said she was tired, and she lunged at my leg and caused trauma to the incision site. When I complained about the food. I will post some pictures of the food I was served. I was told by staff that people don’t come here for the food, and I could do door dash as some patients do, but we encourage the family to bring your meals to you. Why, when my insurance company pays for them to give me 3 nutritional meals a day. A gentleman that is from the far side of the facility is allowed to roam the halls and go into the residents’ rooms and rummage through their belongings and slam doors and I am told they cannot keep him out as the facility is his home and he can go wherever he wants. Some of my therapy was aggressive and I had my pectoral muscles strained, which was very painful as they are the muscles you need for lifting yourself from bed to chair. Everyone says it is a beautiful place, and it is, but a little paint can hide a lot of ugly. I tried several times to talk to the administrator but never saw her. I was told they were out of coffee cups and were served coffee in a glass. Every staff member I talked with agreed that the facility had issues. This is just some of the issues I encountered. I am new to the area, and this is the facility the hospital chose for me. On my last day when the nurse administered my morning med, she had me sign a paper for the remainder of my meds to take home. I never saw or talked with another staff member that day until an aid brought my lunch tray which was too disgusting to eat. It is the last picture with the spillage. My daughter came to pick me up, made several trips to load the car, then put me in a wheelchair and wheeled me out carrying my walker on my toes and passing several staff and not one asked where we were going and if approved. I had no discharge papers or any instructions of what or what not to do. This is not meant to be slanderous toward anyone or this facility. These are just a few of the incidents that happened to me.
Read More ReviewsRecently I spent 31 days at this facility, and it was, for me, a very, very unpleasant stay. Upon arrival here as I was being admitted, the lady said to me you have very good insurance, and it has approved you for 100 days and we encourage you to use every one of them. They are very understaffed, and you are very lucky if your nurse call bell is answered in less than 30 minutes and sometimes an hour. On my second day there, an aid was asked to help me lift my leg to roll over, but she said she was tired, and she lunged at my leg and caused trauma to the incision site. When I complained about the food. I will post some pictures of the food I was served. I was told by staff that people don’t come here for the food, and I could do door dash as some patients do, but we encourage the family to bring your meals to you. Why, when my insurance company pays for them to give me 3 nutritional meals a day. A gentleman that is from the far side of the facility is allowed to roam the halls and go into the residents’ rooms and rummage through their belongings and slam doors and I am told they cannot keep him out as the facility is his home and he can go wherever he wants. Some of my therapy was aggressive and I had my pectoral muscles strained, which was very painful as they are the muscles you need for lifting yourself from bed to chair. Everyone says it is a beautiful place, and it is, but a little paint can hide a lot of ugly. I tried several times to talk to the administrator but never saw her. I was told they were out of coffee cups and were served coffee in a glass. Every staff member I talked with agreed that the facility had issues. This is just some of the issues I encountered. I am new to the area, and this is the facility the hospital chose for me. On my last day when the nurse administered my morning med, she had me sign a paper for the remainder of my meds to take home. I never saw or talked with another staff member that day until an aid brought my lunch tray which was too disgusting to eat. It is the last picture with the spillage. My daughter came to pick me up, made several trips to load the car, then put me in a wheelchair and wheeled me out carrying my walker on my toes and passing several staff and not one asked where we were going and if approved. I had no discharge papers or any instructions of what or what not to do. This is not meant to be slanderous toward anyone or this facility. These are just a few of the incidents that happened to me.
Hello! When Hubby needed to go to Rehab for a bit I tried my best to get him here! I had Duke Raleigh Call everyday until there was finally a bed! I was TOTALLY confused by the low rating and my personal Dr said it was because of Covid. What A SHAME!! I know a lot of people were ill and died during Covid but most was out of anyones hands once it was gotten. My Husband Don LOVED his room and the nurses were so very nice. His only complaint was for his week stay...there wasnt Milk..haha! No one seemed to know why but I just brought it in. Also...he wanted Zero Colas and they only serve tea or coffee or water. I hope if he ever needs another rehad service that we can come back here. Please put us on your VIP list...LOL!! SOOOO clean.....NO smells like some facilities when you walk in the door, and that to me is a sign of how things are run and how people are cared for too. Thank you for the experience. Kathy and Don
My mom recently spent 5 days at Springbrook for respite care and I have to say from the time we walked into the facility, we were welcomed with open arms. The Angela, the admissions director and all of the staff were absolutely wonderful and they took great care of my mom while I was out of town. This facility is one of the cleanest that she has ever been in. I can't say enough about how good they were. Mom wants to go back if we decide to do the respite care again.
God aweful place. Bad attitude from chronically overworked staff and understaffed. I wouldn't feed my dogs the unhealthy junk they feed. Couldn't get my medications right, could get very little right. Aggressive alzheimer patient got into my room at night 🌙 poked around, staff very slow to respond. Poor coordination. Appts for physio didn't happen. Slapped me in diapers straight away because it's easier than bringing a bed pan then wouldn't answer that almost useless call button when needed charging. I saw people's medication dropped on the floor, tried to tell someone, just got blank stares. What stuck out most was attitude, attitude from staff, doctors unreachable, a joke.
My mother is currently staying at Springbrook for her rehab after her hip replacement surgery. This place definitely deserves 5 star review! We applaud for the professional, caring, and attentive service she receives. The Physical, Occupational, and Speech therapists come everyday to take her for exercise according to her recovery level. They often encourage her to do more if she can tolerate. The CNAs and nurses come on time to give her medicine everyday, and they respond to ring pretty quickly. Private room has a roomy bathroom and the room is equipped with a couch, chair, dresser, nightstand, etc. My mother feels the staff members truly care about her recovery, and the help, attentiveness, and encouragements she gets from them has been a huge spirit boost for her during this difficult time while no family visitation is permitted. The staff not only provide excellent rehab and nursing service, but also care enough to make an 88 year old look at her best! Bottom line is, she is happy there, and she is recovering at an amazing speed. We are so lucky to have found this place for her! Highly recommended!
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