3709 Shannons Green Way, Alexandria, VA 22309, United States
Seeing residents happily engaged in activities, socializing and in good spirits during my visits there was a positive experience! Spring Hills has a warm and inviting atmosphere, and the friendliness of the staff at the front desk is so welcoming!
Read More ReviewsSeeing residents happily engaged in activities, socializing and in good spirits during my visits there was a positive experience! Spring Hills has a warm and inviting atmosphere, and the friendliness of the staff at the front desk is so welcoming!
The management of this facility changes quite often. Some staff are disorganized and uncertain the location of their residents. The facility is pleasant some days while others it has foul odors. I have never seen such a lazy, inattentive staff that do not work. Many times, staff are sitting around talking in the common areas instead of tending to the needs of the residents. I have visited for over 3 hours at a time and found staff sitting in the same place the whole time I was there. If you have a loved one here, make sure you are not on a schedule. You NEED to make unexpected visits often. If the resident is unable to go to the dining hall to eat, they may OR may not deliver the food to their room. (it will be cold if they do or just a turkey sandwich). Oh, they will charge you $10 extra to deliver (each time) and they will not make sure the resident eats. Some staff were caught acting inappropriately with each other in a vacant room. I did like that they had activities for the residents (bingo, ice cream socials,etc). The people running those activities seemed nice. However all the other staff are inattentive and playing games on their phones/Ipads when they are NOT on break. (I know because I would ask “Are you on break?” and they would catch nasty attitudes). This could be a great place if they would better train their staff, keep the residents clean, and if the staff stop using vacant rooms for pleasure.
Spring Hill takes pride in the care of their residents. I can count on good communication from the admins and trust that they have my mom’s best interest in mind.
Unlike the other larger facilities where your loved one is "just" a resident. Springhill Mount Vernon is a close-knit senior living community where both residents and family members bonds together easily. Aside that we have some very good staff to take care of your loved ones. As the Executive Director, my doors are always open for you.
My mother chose Spring Hills Mount Vernon over other facilities because she felt so much more comfortable there. The layout of her 1 bedroom apartment is well designed, with huge windows and lots of light. She overlooks a courtyard with views of a vegetable garden and trees that reminds her of her own home. The staff has been very accommodating, and we especially appreciated that the chef met with her personally to understand her dietary needs. I have every expectation that my mother will be well cared for at this facility.
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