9701 Medical Center Dr, Rockville, MD 20850, United States
The 4 stars are for PT only! Food is worse than school lunches. Staff is non responsive. Patient asked for towels for 3 days and finally made it to the front desk who gave her a hard time. No dietician and no response to the poor quality of food. I talked to the admissions person who merely replied I will look into it...no change still gross food.
Read More ReviewsThe 4 stars are for PT only! Food is worse than school lunches. Staff is non responsive. Patient asked for towels for 3 days and finally made it to the front desk who gave her a hard time. No dietician and no response to the poor quality of food. I talked to the admissions person who merely replied I will look into it...no change still gross food.
My brother is at Shady Grove and I flew from CA to visit the facility and personnel. It felt like a home! Cozy , clean and so welcoming to me. The team obviously enjoys working together as there is real camaraderie between them. My brother is well cared for. I highly recommend Shady Grove!
Interior very old and dated. Food was always cold. PT was very minimal. Not a decent rehab. Deplorable conditions. Had I known this my relative would not have stayed there. I wouldn’t even keep my dog in this facility. None of the staff have a voicemail on their extension so you don’t even know if they got the message which in fact whenever you call there, nobody answers the telephone. I’m surprised This facility is still in business and feel that any inspection would’ve shut them down. If Shady Grove responds to this review, please don’t say refer to administration to discuss the issues because I will not. I don’t recommend this place to anyone at any time for any issue!
My husband was in Shady Grove Rehab following hospitalization for congestive heart failure. Suburban Hospital had released him, although he still had breathing problems and could barely walk, to home, where his primary caretaker, me, had Covid! We frantically got him placed into Shady Grove Rehab and it was the best thing we could have done. They took really good care of him. He was there for more than two weeks due to my infection. The nursing staff was very attentive and pleasant. At one point there was a mistake in recording his weight, but the staff immediately caught it and corrected it right away. He started physical therapy there which he enjoyed and it helped him build up his strength to walk again. The one thing that made me unhappy was that I couldn't get medical information his personal doctor wanted -- like his daily weight -- by phone. So my husband learned to record it right away on his phone and then sent it to me. Once I was no longer infectious and went there in person to prepare for his discharge, I had no problems getting any information I wanted. Good place!
Terrible facility with the rudest receptionists possible. They have no idea who is staying there. To put it bluntly, they will curse you out and hang up on you when you want to speak to a patient. I wouldn't send any of my loved ones here. Clearly they show no level of care to anyone
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