65 Sturges Rd, Peckville, PA 18452, United States
Kudos to the current administration! I have witnessed a caring and compassionate environment during a visit to Serenity Mid Valley. Melanie and her staff provide the most professional and respectful care to every resident. The facility is truly a home where each resident receives the best care with safety in mind. The family atmosphere is easily witnessed.
Read More ReviewsKudos to the current administration! I have witnessed a caring and compassionate environment during a visit to Serenity Mid Valley. Melanie and her staff provide the most professional and respectful care to every resident. The facility is truly a home where each resident receives the best care with safety in mind. The family atmosphere is easily witnessed.
On February 19, 2023, at approx 8pm, my mother fell in her bathroom at Serentiy Care Mid Valley. She was not discovered by staff until 7am the next morning. Residents are supposed to be checked every two hours, and my mother was supposed to be checked hourly due to fall risk. Prior to this incident, I had mentioned to the facility nurse that I did not believe the checks were occurring during the overnights. She told me that she would make sure it was being done. Obviously, she did not. It also does not seem she was held accountable, as it was ultimately her responsibility, and she retained her position with the facility. No one from the corporate office ever contacted us or showed any compassion. Aside from this incident, my mother enjoyed living at this facility and many of the aides/med techs were great. I held off on writing this review until the incident was posted on the PA DHS violation website, as to corroborate my story.
Highly recommend! Great, clean, well run facility & excellent administration!
Have many great experiences with staff and residents at the Multiple family and resident get togethers. Food is fantastic and staff always make the atmosphere feel very inviting. Its a pleasure watching the residents enjoying themselves and the staff working hard to entertain.
my mother is there now. The food is low rate. the cleanliness is not the best. they are extremely understaffed and the dr only comes once a week. all bad. but the staff cares and does their best. We are looking at other places since their physical therapy is one small room and not adequate for my moms needs.
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