303 N Rolling Rd, Catonsville, MD 21228, United States
My family searched for months trying to find the right fit for my mom. The moment I walked into Rolling Meadows it felt like home and I knew it would be a comforting place for my mom. The staff is so pleasant, caring and very attentive. Every time I go “randomly” it’s very clean and the residents including my mom are well attended too. They have an open door policy for family members which we love so there are no surprises. They only cook fresh food for the residents and it’s a joy to know that mom is receiving healthy meals. It’s not easy entrusting the care of your loved one to others but Rolling Meadows has met all of her needs and ours and we could not have made a better decision for moms care.
Read More ReviewsMy family searched for months trying to find the right fit for my mom. The moment I walked into Rolling Meadows it felt like home and I knew it would be a comforting place for my mom. The staff is so pleasant, caring and very attentive. Every time I go “randomly” it’s very clean and the residents including my mom are well attended too. They have an open door policy for family members which we love so there are no surprises. They only cook fresh food for the residents and it’s a joy to know that mom is receiving healthy meals. It’s not easy entrusting the care of your loved one to others but Rolling Meadows has met all of her needs and ours and we could not have made a better decision for moms care.
My aunt was at Rolling Meadows for almost a year, we never had issues. The staff is attentive and caring, the grounds and interior are clean and well cared for. We always felt like a priority. There are activities for the residents, the food provided was great and the rooms are large and well appointed!
I was my mom’s caregiver when my family made the decision to place her in assisted living based on her illness. I had a very difficult time accepting this and was extremely worried about the kind of care she would receive. When we found Rolling Meadows we found an answer to our prayers. From the beginning mom’s needs were considered. Staff was and continues to be kind, considerate and responsive. Kori and Vivia are so helpful whenever I have concerns. Angel , the owner has truly been an angel helping us to manage the initial financial concerns😊. We are a family of 9 children and a host of grandchildren. All of us can visit Mom unannounced daily using a key code to enter the home. My mom is happy and content when we visit.
My brother is a resident at Rolling Meadows and he is happy there. The staff treats him very well and he feels that he is well cared for. Anytime he has needed some assistance it has been given to him as soon as requested. There have been a few problems such as The sprinkler system pipes broke and caused damage but it was dealt with in a timely manner and the residents were treated with kindness and respect while having to deal with the disturbance. Packages delivered to the home for my brother are always passed on to him as soon as possible. He receives help with his shower and is checked on by staff during the day and at mealtimes. Any questions we have about my brothers care at the home are always answered professionally and quickly. We are always greeted warmly by members of the staff and my brother feels safe and likes the ease with which he can talk to the people in charge. We are very pleased that he likes his room and the feeling that the home is a safe place and kept in good order.
Rolling Meadows Assisted living is not the facility for those who need assistance with their loved one if they are at any stage of dementia. I don't believe 1 star should be an option. Its not the physical aesthetics that gives this home and my review such a low score but its the staff who are not properly trained to care for dementia loved ones and their "President" Rosemary. My interactions with staff started okay but within 6 months of arrival to Rolling Meadows the signs were starting to show from improper dispensing of medicine that my mothers doctor continuously corrected by phone to them, the night staff yelling at me on an occasion to get off the phone while I was talking to my mother, to the "President" sending long and rude text messages yelling at me, to me being alerted and subsequently warned by the hospital that my mother wasn't being properly cared for in their care after she fainted when it was discovered she was not being changed ("changing her adult underwear") and could lead to infection. In terms of the activities they had weekly bingo and other games, but they didn't take residents out for any air. They mostly sit around and watch tv. Toiletries if you purchase them monthly from the home are double the price (ie. Incontient products) of which I wasn't told this was my responsibility until 4 months into my mothers stay there. The warning signs became clear after my mother became sick and I raced down from out of state only to get calls from staff to pick up basic supplies of which they didn't have. I was forced to move my mother out after Rolling Meadows refused to give her immediate emergency care with staff informing me they called an ambulance for her days prior so she should be fine. When I continued to voice my concerns of her having a stroke they were ignored under their care. My mother ultimately had 4 strokes in that week, with staff ignoring the signs each day until I called an ambulance myself to take her to the hospital. I asked staff and Rosemary to call for immediate medical assistance and my pleas were ignored. My experience with this home is though aesthetically the victorian home is nice and for physical purposes the home is clean, the staffs inability to care for our loved ones and the trust that we place in a home and others to do what they say they can do professionally lacks in every category. More importantly, we as caregivers are paying for homes like Rolling Meadows to care for our loved ones. In this case Rolling Meadows failed terribly. My suggestion, is when viewing the homes make sure to do random check-ins. Ask your loved one if their okay and are they happy. How are staff treating them. How's the food and activities. If anyone will gives you the truth its your loved one not a facility and their plastic smiles.
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