92 S 800 E, Orem, UT 84097, United States
Spring Hollow is the right place for your family member. The staff is warm, attentive, and genuinely cares about the residents. The small size of the community means the atmosphere is cozy and welcoming. Great place for assisted living or memory care needs.
Read More ReviewsSpring Hollow is the right place for your family member. The staff is warm, attentive, and genuinely cares about the residents. The small size of the community means the atmosphere is cozy and welcoming. Great place for assisted living or memory care needs.
Casey was been extra caring and kind with my mom. Last week she had a really bad day and Casey was so very attentive and helpful every step of the way. I’m so glad spring hollow has people like Casey (which they do have others besides him) taking care of the people there!
My dad died because of gross neglect here even after multiple reports to APS. Don’t be fooled by their sales tactics. Lies.The only good reviews are by employees. This place is beyond horrible. Unkind impatient staff who do not treat residents with dignity & respect but with unkind hastiness and gross neglect. The only residents that get cared for here are the ones whose family check on them daily so do not leave town. The care stops there. What happened was gross supervised neglect. My dad was initially put in assisted living as he was independent. He had dementia and needed coaching to get up and shower dress eat etc My dad was very pleasant and easy to get along with. But when rushed spoken to unkindly or treated undignified he becomes agitated and angry like most of us would. But if treated with kindness gentleness and patience he is kind and fun and always thankful and appreciative and vocalized it every time to those caring for him. After one week he left the assisted living facility and walked over a mile. No one even knew he was gone. I found out when the police found him walking in his robe at dusk and called me. That night they placed him in a room in the memory care side so he couldn’t leave. The next morning I got a call from an agitated caregiver telling me he was yelling at her and throwing food. This is not my dad’s character at all. They suggested I take him to emergency to check for a UTI . The marketing director Jessica met me there and coached me as to what to say because they wanted him admitted to a geriatric psych ward because it would “help get him financial assistance quicker”. I think this was to set up a situation to relieve them of liability. Interestingly the psych ward had no problems with him at all. When he returned to Spring Hollow he was moved to the memory care side so he couldn’t escape which I now know was due their unkindness. Curtis the director assured me he would be well taken care of and I had nothing to worry about while I was gone out of the country. While he was there only ONE caregiver was ever present IN MEMORY CARE. And a teenager most of the time. The social worker called to let me know she was concerned about gross neglect and she was reporting them to adult protective services(APS).In 5 weeks he lost 20 lbs. When I returned from my commitments out of state he was so weak he could not get out of bed or walk or even feed himself. He was completely bed ridden and laying in a soaked brief on a urine soaked mattress (new when I admitted him) and I could smell his room down the hall. And that’s because they never assisted him. The hospice nurse said she would come in on many occasions at 2:30 pm and he would still be in bed, completely soaked in urine in the same brief he had from the night before, breakfast and lunch plates on the night stand untouched, and the urine smell in his room was pungent. He was starving to death and so depressed from neglect. What they did to him was criminal. Every member of two hospice teams reported them to adult protective services. Shortly after they increased their number of team members to 2 and all but one were impatient and always rushing him to the discomfort of the hospice nurse. But they put their best faces on when I was there. I brought him home as soon as I got back because I knew he’d die there. Wine I got him home he began to improve and the amount of food he consumed after starving was impressive but unfortunately too late and he died 3 weeks later. The pictures show my dad April 10 right after he was put in memory care and May 18, 5 weeks later.
I wanted to give a shout out to our newer administration staff, as well as our wonderful care givers at Spring Hollow. This is such a quaint, tight-knit community. Everyone here is treated like family. Even our awesome residents look out for each other, and make sure everyone is included. If you are looking for a community where you wont have to worry about your loved one getting lost in the shuffle, or feeling anxious, this home-like setting will welcome them in with open arms!
The residents are so sweet and kind. They love to do fun activities and be involved. Our staff is great and we are striving to succeed.
