7 River Mills Dr, Chicopee, MA 01020, United States
My Sister-in-law, has been living at River Mills for a year and a half. She absolutely loves it there. My wife and I are impressed with the knowledgeable and caring staff. The grounds, rooms and amenities are amazing. Looks like a 4 star hotel. When she first started living there the Director in charge was not effective. The new Director, Jaime, is amazing. She gives 120% of herself to the residents. You can tell she truly cares about the resident’s comfort, care and happiness. Alex also made all the intake documentation seamless and is always helpful too. I highly recommend River Mills Assisted Living to any family looking to place a family member there.
Read More ReviewsMy Sister-in-law, has been living at River Mills for a year and a half. She absolutely loves it there. My wife and I are impressed with the knowledgeable and caring staff. The grounds, rooms and amenities are amazing. Looks like a 4 star hotel. When she first started living there the Director in charge was not effective. The new Director, Jaime, is amazing. She gives 120% of herself to the residents. You can tell she truly cares about the resident’s comfort, care and happiness. Alex also made all the intake documentation seamless and is always helpful too. I highly recommend River Mills Assisted Living to any family looking to place a family member there.
My mother moved in late December 2024. The only reason I gave it 2 stars is she seems to be getting decent care. I worked the contract with Alex and was provided terms that I could work into my mother’s budget. On Day 1 of her stay they increased the rate 25% without even notifying me. $101,000 per year!! A month later they claimed the increase was due to her requiring additional services. I am not sure how they can justify this as they interviewed my mother while she was at a rehabilitation facility prior to coming to River Mills. They also had the assessments from the rehabilitation facility. They had all the information to know what services she needs. Per the CONTRACT they are to provide a 30 day notice of an increase in price/service. They failed to do this. BREACH. To this day I have not been able to get the account credited. Pursuant to them breaching the contract I put in my termination. Now the executive director is threatening to charge her an additional 2 months of rent. This is unethical and immoral to treat elderly like this. This is stealing!! Find a facility that treats your loved ones with respect!
My mother lives at River Mills. We love the care she receives. The director team and staff is always welcoming and extremely reachable. She receives great care and we know she is safe. Doesn't matter what day of the week or time of day we know we can always reach the Executive Director, Jaime. Alex made everything smooth to help her transition in. I would highly recommend the community to anyone who is looking for a loving and safe environment for their parent.
My MIL has been a resident in the memory care side, Connections, since June. We were truly blessed to find River Mills. She was confined at her old home due to wandering. Now she socializes, exercises and works on little projects. She is always clean and well dressed. And takes her meds as directed! Staff interaction has been great. They chose their care "team" well and we always leave feeling she is living her best life at River Mills.
Rivermill is awesome!! My mom has only been here for a few weeks but I know we made the right choice to place my mom in the memory unit at rivermill. All of the staff have helped make my mom's transition as smooth as possible. Special shout out to Donna for answering all of my questions and Iris for going the extra mile to take care of my mom.
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