9300 Ballard Rd, Des Plaines, IL 60016, United States
I am a friend of Jerry on room 125, this is my first time visiting and am impressed with the cleanliness , no smell , that is a big thing. Very friendly environment , from reception , speech therapist, very attentive and impressive with details, he is clean and well taken cared of, he told he loves it here. The Assistant Director was extremely friendly and caring . I highly recommend this place. Very impressive. I have a massive email with my friends and I will recommend this place. Keep up the great job
Read More ReviewsI am a friend of Jerry on room 125, this is my first time visiting and am impressed with the cleanliness , no smell , that is a big thing. Very friendly environment , from reception , speech therapist, very attentive and impressive with details, he is clean and well taken cared of, he told he loves it here. The Assistant Director was extremely friendly and caring . I highly recommend this place. Very impressive. I have a massive email with my friends and I will recommend this place. Keep up the great job
The receptionist who answers the phone is rude, sounds like she cant be bothered. No one at the nurses station will answer the phone when I call to check on mom. They are supposed to give her restorative therapy but they don't. At all. My mom is wasting away in bed because they won't do any restorative therapy, even though I was promised they would do all the can to get her out of bed. This place sucks don't let your loved ones stay here.
If I could give it zero stars I would. Never in my life have I experienced such neglect. If you have your loved ones here I hope you remove them immediately. This facility DOES NOT CARE about its patients. My grandmother died here this week from neglect. I know for a fact they let her suffocate. They never suctioned her traech tubing she was always choking on phlegm and we had to either do it ourselves if we were there or literally badger the staff that was just standing around gossiping to do it. We had to also constantly be on their case about changing and cleaning her because we would be there between 4 to 6 hours and NO-ONE would stop by to check on her. For six damn hours! That’s unacceptable. She can’t call for help she was immobilized and could not move her limbs. She had so many sores on her bottom from being left to sit in her soiled garments for hours. And if you bring any personal belongings make sure you label them with your names because they also tried to keep items I brought from home saying they belonged to the facility. But I can give you dates and times to checks cameras to watch me walk in with my own stuff. It’s been 6 days since her passing and this place has yet to sign the death certificate so that we can move on with arrangements for the funeral. BY LAW it needed to be signed within 48 hours of the death occurring. What the actual hell is going on in this place. I am going to make sure there is a thorough investigation here.
My mom was once a resident at zahav she receive great care from the staff here one thing i can say the she got great care from the team. And also the wound care team did a Great job healing her wounds, my mom improved so well that she was eventually able to go home and be in her own home. Thank you zahav staff for caring and helping my mom.
Zahav takes excellent care of the residents. The nursing staff are top notch. Physical and occupational therapists increased my stamina and strength to where I now work out daily. I call myself a therapy junkie. The therapists work with the residents on the skills they need. That’s what they did for me. In Activities we celebrate all the holidays even the more uncommon ones like Mimosa Day and Ice Cream Sundae Day. Access to the heads of all the departments is available for all residents and that is highly unusual. Having been in several rehab and nursing settings, Zahav is the best.
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