1745 Pike Ave, Richland, WA 99354, United States
My mother was here. This place is horrible. The day nurse would leave her in wet diapers all day. They wouldn't take her to the dining room to eat, the social services office said she didn't wanted to get up. But she calls me crying because she's stuck in a bed all day. She received very little physical therapy. Very little wound therapy. Half the time no bath. How does being dirty help with an incision healing? We asked for her admissions paperwork for over a week because they never gave her a copy of anything. She had to sign papers to get a copy of her own paperwork...they also loose your clothes & when asked they just bring you someone else's stuff. When you call them they rarely call back. The administration staff are very rude when you ask them anything. It's like they are trying to keep you down so they can get that lil government check. Sadly this place is supposed to be one of the better ones in tri cities. This place is a joke. Claiming they are doing stuff when they are not. The day nurse ( Valerie?) also tells lies on other staff & patients. DON'T CHOOSE THIS PLACE FOR YOUR LOVED ONES!!
Read More ReviewsMy mother was here. This place is horrible. The day nurse would leave her in wet diapers all day. They wouldn't take her to the dining room to eat, the social services office said she didn't wanted to get up. But she calls me crying because she's stuck in a bed all day. She received very little physical therapy. Very little wound therapy. Half the time no bath. How does being dirty help with an incision healing? We asked for her admissions paperwork for over a week because they never gave her a copy of anything. She had to sign papers to get a copy of her own paperwork...they also loose your clothes & when asked they just bring you someone else's stuff. When you call them they rarely call back. The administration staff are very rude when you ask them anything. It's like they are trying to keep you down so they can get that lil government check. Sadly this place is supposed to be one of the better ones in tri cities. This place is a joke. Claiming they are doing stuff when they are not. The day nurse ( Valerie?) also tells lies on other staff & patients. DON'T CHOOSE THIS PLACE FOR YOUR LOVED ONES!!
I was released yesterday (Dec 19) after having been admitted 3 months ago (Sept 20) after a right shoulder replacement (from crutching for over 40 yrs after a motorcycle crash in 1984) at Lourdes 2 weeks earlier. I have nothing but respect for the working staff (PT, nurses, aides) attending to the patients daily but they are overworked so you can't expect to receive immediate attention (w/in 5 min) as you would generally receive in a hospital. Most of the patients are elderly (octogenarians and beyond) with two patients per room. Many are hard of hearing so blaring TVs are the norm. My last roommate was a nightmare. He was diabetic, had Crohn's disease, COPD, and hard of hearing. He exercised a continual loud projected cough except when he slept (which was only a couple hrs during the day) and made frequent trips to the bathroom which were always "announced" throughout the night as he carried on a loud colloquial conversation with an aide while the bathroom door was closed. He also turned on a loud room (compressed air?) generator (for breathing?) which would be left on from 20 min to 1.5 hr at any time of day or night. I was lucky to sleep 2 hrs a night and "remain Pollyanna pleasant" afterwards. Several patients had dementia and screamed for help at all hrs. During my second month a visitor brought in Covid which quickly spread throughout the facility. I was infected then moved into a room with another infected patient who died two weeks later but not from Covid. Administration has a process for patient treatment which is often explained but seldom exercised due to lack of staff. I am speculating of course but I believe the bottom line it is a business and optimized for profit - not so much for patient care. I only saw a doctor twice during my 3 months. The short-handed staff are required to make up the difference and they do a remarkable job for what tools they are provided (Katrina, Anna, Rubin were my favorites - and Jill the nurse - altho I liked many others). This is the only rehab/nursing care facility I have experienced so I can only compare it to a long-term hospital stay. Sometimes you will wait 1-2 hr or more for a pain pill - for intense pain patients this can be a nightmare. My suggestion is bring your own pain meds for emergencies ( nod nod wink wink say no more say no more). I am still decompressing from my 3 months stay but it was still much better than if I were caring for myself at home - unless, of course, I hired private help which is expensive. I am fully covered with Medicare and supplemental insurance so getting released was difficult (until the cow was dry) - but that is another review. The food is typical hospital food but there is plenty and you are served in bed ... also you are lucky to receive what you ordered but it is not a hotel. To sum it all up, my experience was between One Flew Over the Cuckoos Nest and Catch-22 with plenty of pain pills. Again, many thanks to all the nurses and aides who drew the short straw and had to put up with me but it could be your Karma catching up to your past .... :-)
I was their one night I didn't like it their. I need my meds and my blood pressure meds my mental illness meds they said to me we need doctor order to be approved. Well excuse nurse and at night time or day time just want to tell they are rude sound like their mad. I'm going see a lawyer this nursing facilities im not going back to .this facility p.s. I ask to give me a ride home so I can take my meds if I don't take my meds im going be hurting sick they don't care nurse that is they told me figure your way home this is not jail well shit that rude to say at patient from the night nurse my December 27th 2024 even and night time I was their im at Lourdes right when they released I'm going to my apartment.
I am 59 now when I was 53 I had a stroke and needed to go to a rehab facility. I was tempted to pick one very close to my house. Ultimately by recommendations of professionals in the business, I picked Richland Rehab. If you have to go to rehab this is the place to be. They got me up and out inside of six weeks and I couldn’t walk when I got there! I am in really good shape now and I owe it to them. Very caring staff.
I had the pleasure of working here for a week as I am a travel nurs. I must tell you this is one of the most clean post acutes I have ever worked out in my 12 years of nursing! The staff was friendly and helpful. The administrator Hollie was welcoming, the DON Zach, managed staff well. I enjoyed my time working here and being able to assist and care for the residents , if I lived in this area and had to have a rehab to go to I would definitely choose this place! I hope to return and help again soon!! -Sherida “Rida” from Texas❤️
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